ACCEL Schools · 16 hours ago
Student Success Coach
Grand Rapids, MI
Full-time
Hybrid
New Grad, Entry LevelACCEL Schools is a network of high-performing public charter schools serving K-12 students. The Student Success Coach at Michigan Online School is responsible for managing onboarding and support services for students, ensuring effective communication with families, and providing educational interventions to enhance student engagement and outcomes.
Primary/Secondary Education
Responsibilities
Support new and returning students and families through the onboarding process and completion of required tasks
Maintain weekly open office hours/help sessions to support new students and families
Make welcome calls to newly enrolled students and their families
Follow up on non-completion items for new students
Identify issues and problem solve with other departments and vendors as needed for prompt and professional resolution
Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals
Provide research-based strategies to give students and parents the necessary skills and knowledge to help them communicate effectively with teachers and administrators in order to ensure student goals are met
Facilitate individual and group training/support and provide academic resources to help students increase academic achievement
Collaborate with students regularly to check in on progress in classes, keeping students accountable for achieving their academics, attendance, engagement, and behavioral goals
Work in Partnership with teachers and parents on evaluation of student progress and implementation of student objectives
Conduct conferences with parents and students as needed
Prepare for and/or attend student gatherings
Maintain accurate documentation of student performance, progress, needs, and academic support
Participate in and coordinate the development of pertinent professional development activities
Work in collaboration with school leadership and national teams on re-enrollment activities and sessions for families
Perform other duties as assigned
Qualification
Required
Michigan residency required
Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications
Excellent verbal and written communication skills
Strong data collection and analysis skills
Understanding of and ability to manage confidential information
Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently
Ability to work with a distributed workforce and clientele
Ability to pass state and federal background checks
Preferred
Bachelor's degree in education, social services, or related field preferred
Prior experience working as a teacher tutor, counselor, or mentor to youth
Prior marketing experience including social media, events, and communications
Benefits
Paid time off
Retirement contributions
Optional Basic Life and AD&D insurance
Voluntary life insurance (employee, spouse, child)
Discounted childcare at Early Learning Academies locations
Medical, dental, and vision insurance
Employee Assistance Program
Voluntary short-term disability insurance
Voluntary long-term disability insurance
Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals
Company
ACCEL Schools
We're a network of over 90 high-performing, public charter schools serving PK-12 students.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jillian Gaydosh, SHRM-CP
Human Resources Manager/Business Partner
Kristen Kreft
Human Resources Business Partner
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