Total Quality Logistics · 11 hours ago
NOC Specialist Intern (Summer 2026)
Cincinnati, OH
Internship
Onsite
Intern
$17/hr - $17/hr
Start in 2026 SummerTotal Quality Logistics is seeking a Network Operations Center (NOC) Intern for Summer 2026. The intern will be responsible for alert monitoring of internal applications and systems, analyzing trend data to prevent IT incidents, and assisting in the development of alerting procedures and runbooks.
Freight ServiceLogisticsTransportation
No H1B
Responsibilities
Monitor and analyze alerts and logs from various key systems such as database, network infrastructure, SD-WAN and other in-house applications
Conduct initial triage of application events or incidents and determine proper escalation procedure
Act as an Incident Commander for IT incident events and direct the lifecycle from start to resolution and perform root cause analysis
Manage an incident conference bridge to allow collaboration from Development and IT Infrastructure resources
Maintain reporting and performance metrics around the IT department incident data
Lead a weekly discussion forum on remaining incident action items and root cause analysis
Recommend modifications to alert monitoring tools and identify opportunities to improve overall Monitoring Center processes
Continually review overall alerting and monitoring posture and suggest opportunities for further improvements
Qualification
Required
Associate's degree in information technology or computer science preferred
Understanding of basic network infrastructure, desktop and server technologies and system monitoring tools such as SolarWinds, Datadog, and PRTG
Experience with service desk ticketing systems such as JIRA
Experience with ITSM/ ITOM modules within ServiceNow
Ability to maintain and update written documentation for Network Operations Center (NOC) processes and procedures
Benefits
Gain first-hand knowledge and experience within a robust IT department
Grow your professional network and develop your skillset alongside industry experts
Access to the latest emerging technologies
Certified Great Place to Work
Voted a 2019-2026 Computerworld Best Places to Work in IT
Company
Total Quality Logistics
The logistics industry is a $500 billion market.
Founded in 1997
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Poulos
Chief Operating Officer
Chris Brown
Chief Legal Officer
Recent News
Company data provided by crunchbase