AEG Vision · 1 day ago
IT System Administrator Acquisition Support
Addison, TX
Contract
Onsite
Senior Level
5+ years expAEG Vision is seeking an IT System Administrator Acquisition Support who will report to the Field IT Services Manager. The role involves extensive travel and responsibilities include providing remote support for various devices, troubleshooting hardware and software issues, and maintaining customer satisfaction throughout the solution delivery process.
Health CareHome Health CareHospitalMedicalMedical Device
Responsibilities
Field position requires extensive travel, work hours may include a nonstandard workweek, and overtime, while minimized, is expected
Remote support desktop, laptop, iPad, network equipment, and medical devices
Order or Purchase, install, and maintain equipment such as printers, scanners, etc
Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem
Install and configure remote monitoring software on workstations, servers
Open call support and troubleshooting (GoLive)
Set up accounts and workstations
Work with cross-functional team to coordinate equipment and network deployment plan
Configuration of network electronics based on customer requirements
Understanding various network, and data closet components
Troubleshooting and problem resolution independently or as part of a team
Focus on providing a high level of customer satisfaction throughout the solution delivery process
Maintain daily communications to ensure resolution and proper follow-up
Ensure that L2 / L3 testing has been completed before leaving the customer site
Identify and escalate situations requiring urgent Attention
Review and maintain written process documentation (Daily Todo List)
Follow up with users to ensure the issue has been resolved
Inform management of recurring problems
Build an internal wiki with technical documentation, manuals, and IT policies (IT Glue as the repository)
Assist with project-based work
Provide Weekly and Monthly Project Status Reporting to Infrastructure Management
Ability to work beyond standard work hours (nights/weekends) if needed during periods of peak activity
Qualification
Required
Over 5+ years related work experience
Experience in High Availability and distributed systems, Windows administration, troubleshooting, and support
Excellent debugging skills across a variety of integrated platforms
Knowledge of networking, including AD, DNS, DHCP, firewalls, load balancers, and IP routing
Software (Windows 8 & newer, Mac OS X, Office Suite, Google Apps)
Hardware (Mac, PC, Printer, Scanner, VOIP Phone)
Client Connectivity (Ethernet, TCP/IP, and VPN)
Oral and written communication skills
Team interaction and Attention to detail
Possess and maintain a valid driver's license with acceptable driving record and ability to be insured
Preferred
Optical Medical Device Equipment a Plus
Benefits
Medical/Dental/Vision/Life/STD/LTD
Employee Vision Discount Program
401(k) with Match
HSA/FSA
PTO
Paid Holidays
Benefits applicable to full Time Employees only.
Company
AEG Vision
AEG Vision empowers doctors to deliver patient care and service by leveraging eye care industry best practices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$89.39MKey Investors
J.P. Morgan Asset Management
2020-02-26Series Unknown· $1.08M
2019-06-21Seed· $0.18M
2019-01-07Series Unknown· $58.82M
Leadership Team
Eric Anderson
CEO
Satish Dave
Chief Information Officer
Recent News
2025-12-09
Company data provided by crunchbase