H&M · 15 hours ago
Store Manager-International Plaza
Tampa, FL
Full-time
Onsite
Mid, Senior Level
$75K/yr - $96K/yrH&M is a global fashion retailer committed to liberating fashion for the many. They are seeking a Store Manager responsible for delivering a holistic omni customer experience, leading the store team, and optimizing sales and profits while maintaining high visual and commercial standards.
Customer ServiceFashionRetail
Responsibilities
Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
Represent yourself and the H&M brand positively during all customer interactions
Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products
Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Schedule to budgeted hours plan in line with sales budget and commercial activities
Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge
Manage store maintenance in a cost-efficient way
Ensure all admin routines for both people and operations are handled in a correct way
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
Ensure good understanding of the local area of your store, customers, competition, and fashion trends
Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team
Complete performance evaluations and succession planning to support business needs & team
Retain and share your knowledge and skills with your team
Strong collaboration with Area team and store leadership team including VMs
Ensure excellent communication & professionalism
Responsible for the teams planning & scheduling
Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc
Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed
Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
Ensure a clean and tidy sales floor and back of house
Ensure high fashion quality, visual and commercial product presentation, with great garment care
Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues
Responsible for & supports with the daily opening & closing of store routines and processes
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards, processes, utilizing all tools and technology provided
Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc)
Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store
Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc)
Qualification
Required
To be a successful and effective Store Manager, you'll be a strong leader who enjoys taking responsibility for others
Confident in team coaching & development
You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics
Relevant experience working in a leadership position that you can apply to your role
Retail management and retail operations experience
Experience collaborating closely with a team
Benefits
Health insurance
Wellness and family support programs
Company match retirement plan
Paid leave programs
Paid time off
Community day to serve your local community
25% Staff Discount
Medical, Pharmacy Vision and Dental Coverage
Employee Assistance Program
Vacation, Wellness, Holiday and Parental Pay
401K
Commuter Benefits
Health and Dependent Care FSA
Additional Voluntary Benefits
Company
H&M
H&M Clothing Company is a Swedish multinational retail-clothing company, known for its fast-fashion clothing for men and women.
Founded in 1947
10001+ employees
H1B Sponsorship
H&M has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.24M2018-03-27Grant· $1.24M
2004-10-08IPO
Leadership Team
Cathrine Wigzell
Global General Manager/MD H&M Beauty
Johanna Fernstedt
Global Product Manager
Recent News
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