Terex Corporation · 5 days ago
Product Support Tech
Home Creek, VA
Full-time
Onsite
Mid Level
$28/hr - $30/hr
3+ years expTerex Corporation is a global industrial equipment manufacturer, and they are seeking a Product Support Representative to provide technical operating and service advice to Authorized Service Providers, Dealers, and Customers. The role involves troubleshooting equipment issues, providing warranty information, and ensuring customer satisfaction through effective communication and support.
ConstructionEnterprise SoftwareInfrastructureManufacturingRecyclingShippingTransportation
Responsibilities
Receives calls from customers on equipment operating troubles. Interview customers to understand the operating symptoms, then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation
Receive inquiries from customers to obtain warranty and operating information on Genie products. Supply information to the customer verbally, in writing, or by sending materials that respond to the request
Identify parts and supplies that the customer must have to restore equipment to a safe operational level
Communicate information on equipment problems or potential enhancements to other teams within the company
Occasionally prepares and delivers formal training to customers in the safe operation, maintenance, and care of equipment to assure desired operating level and warranty compliance. May travel to customer locations on an occasional basis, overseeing and repairing operational problems with Genie products
Performs other duties as assigned that support the overall objective of the position
Qualification
Required
3+ years' experience within the Technical Service business within the heavy equipment or similar industry
Technical knowledge of aerial work platforms
Ability to explain technical and mechanical concepts to customers
Ability to work and organize with minimal guidance based on a good service-oriented attitude
Ability to communicate to internal functions through all available mediums
Proficient with MS Office including Excel, Word and PowerPoint
Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products. (computers, hand tools and digital devices)
Good verbal and written communication skills
Ability to manage expectations and effectively convey customer needs to colleagues and functions throughout the company
Must be a team player and 100% results orientated and ability to work under pressure
Must be able to learn and maintain a broad knowledge of the manufacturer's new and recent products
Demonstrate time management and organizational skills
Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments
Preferred
Hands-on knowledge of Genie products is preferred
English and Spanish language skills are a plus
Benefits
Health insurance (medical, dental, vision, Rx)
Life insurance
Accidental death & dismemberment (AD&D)
Short-term and long-term disability
Extended leave options
Paid time off
Company holidays
401k matching
Employee stock purchase plan
Legal assistance
Wellness programs
Tuition reimbursement
Discount programs
Company
Terex Corporation
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry.
5001-10000 employees
H1B Sponsorship
Terex Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.35B2024-09-30Post Ipo Debt· $750M
2021-04-01Post Ipo Debt· $600M
2016-07-28Post Ipo Equity
Leadership Team
Simon Meester
Chief Executive Officer
Jennifer Kong-Picarello
CFO & SVP
Recent News
2026-01-19
Company data provided by crunchbase