Ultimate Staffing · 2 hours ago
Customer Service Representative
Costa Mesa, CA
Full-time
Hybrid
New Grad, Entry Level
$22/hr - $22/hrUltimate Staffing is seeking a Temporary Customer Service Representative for a leading Property Management organization. In this hybrid role, you will be responsible for delivering exceptional customer service to residents, addressing inquiries and concerns related to rent, maintenance, and other assistance.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Emi Krueger
Responsibilities
Communicate clearly, compassionately, and with empathy when speaking with residents and internal team members
Demonstrates curiosity and a willingness to go above and beyond to offer an exceptional resident experience
Handle inbound and outbound calls related to maintenance and various resident request involving their account
Provide assistance, information, and support to residents regarding their queries, concerns, or requests
Address and resolve resident issues, complaints, or inquiries effectively and in a timely manner
Uphold a professional and courteous demeanor at all times, fostering a positive relationship with residents
Resolve resident phone requests, ensuring satisfaction
Log resident interactions and transactions, recording details of inquiries, complaints, and comments, via internal systems
Answer a high volume of calls with the goal of resolving the residents needs
Have a thorough understanding of the services offered to provide accurate information to residents
Coordinate with the internal departments to find solutions and resolve matters
Promptly follow up with the customer to ensure they are satisfied with your answer
Ability to learn multiple computer software systems and accurately input information into the database
Ability to work cohesively with co-workers both within and outside of the department
Qualification
Required
High school diploma or equivalent experience
Previous customer service or call center experience is a plus
Excellent communication and interpersonal skills
Ability to handle challenging situations with a positive attitude
Strong problem-solving and decision-making skills
Strong work ethic and motivated by accomplishment
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase