TCWGlobal · 1 hour ago
Account Lifecycle & Customer Billing Support
United States
Full-time
Remote
Entry, Mid Level
$48/hr - $48/hrTCWGlobal is seeking a highly organized and detail-driven Operations Staff member to support the full lifecycle of customer accounts. This role involves partnering cross-functionally to ensure a seamless customer experience while maintaining financial accuracy and operational efficiency.
Bookkeeping and PayrollEmployee BenefitsEmploymentHuman ResourcesRecruitingSaaSStaffing Agency
Hiring Manager
Erika Miller
Responsibilities
Partner cross-functionally to support customers across all lifecycle stages, including account registration, vouchers/discounts, proof of concept (POC), contracting, vendor assessments, billing, payments, and post-sales support
Support account onboarding and actively participate in customer projects to help accelerate contract execution in collaboration with Project, Legal, Finance, and Tax teams
Perform monthly account reconciliations, update revenue reports, track payments, and ensure accurate revenue recognition to avoid service interruptions
Forecast and track account revenue, manage overdue accounts, process bad debt, and support account suspension or closure when required
Generate and send monthly manual invoices for key accounts requiring offline products or customized billing formats
Coordinate with Finance/AP teams on invoice issuance and payment follow-ups
Investigate and resolve billing discrepancies by partnering with product teams and customers
Reconcile revenue for offline products to ensure alignment with issued invoices
Participate in regular invoice review meetings with select customers
Support sales teams with internal processes, especially assisting non-Mandarin-speaking stakeholders
Facilitate external client workflows such as vendor onboarding, risk assessments, and audit documentation
Deliver training on internal processes including vouchers, CPQ, discount approvals, credit workflows, and product updates
Support ad-hoc meetings related to system issues, billing discrepancies, or account errors, occasionally engaging directly with customers
Assist with RFPs and other customer-facing operational needs
Collaborate cross-functionally to migrate offline products into online workflows and billing systems
Identify gaps in current billing models and recommend process or system optimizations
Contribute to invoice and billing enhancements by working with billing and international platform teams
Qualification
Required
Bachelor's degree in Business Administration, Finance, Operations, or a related field
Experience in operations, account management, finance, or billing within a technology or service-based organization
Strong working knowledge of billing systems, invoicing, and account reconciliation
Excellent communication skills with the ability to collaborate across global, cross-functional teams
Strong analytical skills with experience in revenue tracking and forecasting
Highly organized, detail-oriented, and comfortable managing multiple priorities
Fluency in English and Mandarin required
Preferred
Additional language skills are a plus
Company
TCWGlobal
TCWGlobal is is a global employer of record for payrolling, compliance, staffing, and more for international employees and contractors.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Samer Khouli
Founder & President/CEO
Recent News
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