Best Logistics Group · 10 hours ago
Service Writer
Kernersville, NC
Full-time
Onsite
New Grad, Entry Level
$23/hr - $25/hrBEST Logistics Group is excited to start our search for a Service Writer to join our Fleet Maintenance Team! This role involves scheduling work, interacting with drivers and fleet operations, and ensuring customer satisfaction while collaborating with various departments.
Logistics
Responsibilities
Operate within the goals set by the Director of Fleet Maintenance for the department. He/she must work with the other department leadership and teammates to strive to grow the department and make whatever decisions necessary to maintain a profitable service department
Schedule work into the shop via telephone and direct contact with drivers and Operations, record the condition of the equipment, and complete write ups indicating the type of work needed based on initial intake and evaluation
Interact with drivers, fleet operations, and vendors as dictated by day to day work-flow. This includes reaching out to fleet operators to set-up work on equipment and handling issues as they arise
Consult with the shop leads on duty regarding the proper assignment of repair orders based on qualifications, training, and ability
Make recommendations and provide input to the Director of Fleet Maintenance and/or shift leads regarding open work orders, completion goals, or necessary follow-ups
Focus on the expectations of fleet operations per their needs, predict and prevent potential problem situations, and strive for continuous improvement resulting in improved customer satisfaction
Review parts that are ordered in and schedule the trucks in to have the parts installed as needed
Review and close repair orders daily
Maintain a professional working relationship with all other managers and departments you’ll interface with daily
Participate in training as directed by the Director of Fleet Maintenance
Participate in the department reach its monthly, quarterly, and annual goals and objectives
All other duties as assigned by your supervisor
Qualification
Required
Excellent customer service experience
Positive attitude
Self-starter
Fluid communicator
Adaptable to learning different technology, tools, and software (i.e. Microsoft Office Suite, Dossier, McLeod TMS, and other systems as needed)
Benefits
401(K)
Medical
Dental
Vision offerings
Paid vacation
Holiday pay
And much more!
Company
Best Logistics Group
Best Logistics Group offers flexibility and custom logistics programs to meet your individual transportation needs.
Founded in 1986
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Kauffman
Chief Technology Officer
Richard Hepler
Executive Vice President/CAO
Recent News
2022-10-09
Company data provided by crunchbase