American Bank · 4 hours ago
Customer Service Representative
Allentown, PA
Full-time
Onsite
New Grad, Entry LevelAmerican Bank is seeking a Customer Service Representative to provide assistance with their Online Banking system. The role involves handling customer inquiries, maintaining account access, and ensuring compliance with bank regulations while delivering high levels of customer service.
Banking
Responsibilities
Handle all inquiries in a prompt and friendly manner which includes answering incoming telephone calls and chats in a courteous and professional manner and answering e-mail inquiries in a timely, efficient, and professional manner, while maintaining high levels of customer service
Maintain thorough understanding and utilization of Online Banking: set-up and changes for Customer and Business client account access
Utilize listening and consultative skills to match customer needs with our Bank's services with the ability to resolve customer inquiries quickly and efficiently
Proactively sell Bank's services where appropriate
Actively pursue loan opportunities; initiate Consumer Loan applications; document & close Consumer Loans; and provide follow-up and maintenance, as required
Perform all electronic Teller functions proficiently
Open and close accounts, following all regulations and procedures to ensure proper compliance
Maintain complete understanding of the Debit Card set-up process, hot card Visa Debit and ATM card procedures to assist customers and ATM Department with ordering cards, change-in status, and initial claim (dispute) processing in order to be in compliance with Regulations
Initiate wire transfers, including Domestic and Foreign wire originations
Set-up of overdraft protection and sweep accounts
Remain current on all products and services while adhering to all bank policies and regulations
Maintain a good understanding and working knowledge relating to bank compliance regulations, bank policies, and procedures, including related Bank Secrecy Act policies and procedures to ensure regulatory compliance
Qualification
Required
Strong banking background
Verbal communication skills
Above average writing skills
Ability to research and resolve customer problems quickly and efficiently
Thorough understanding and utilization of Online Banking
Ability to handle inquiries in a prompt and friendly manner
Ability to maintain high levels of customer service
Utilize listening and consultative skills to match customer needs with Bank's services
Ability to proactively sell Bank's services where appropriate
Ability to actively pursue loan opportunities
Ability to initiate Consumer Loan applications
Ability to document & close Consumer Loans
Ability to provide follow-up and maintenance as required
Proficient in performing all electronic Teller functions
Ability to open and close accounts following all regulations and procedures
Complete understanding of the Debit Card set-up process
Ability to assist customers with ordering cards, change-in status, and initial claim processing
Ability to initiate wire transfers, including Domestic and Foreign wire originations
Ability to set-up overdraft protection and sweep accounts
Remain current on all products and services while adhering to all bank policies and regulations
Good understanding and working knowledge relating to bank compliance regulations, bank policies, and procedures
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
American Bank
American Bank a direct reflection of our customers.
Founded in 1970
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-01-02Acquired
Leadership Team
Stephen Raffaele
CEO & President
T
Todd Lee
Chief Information Officer
Recent News
2025-07-30
Company data provided by crunchbase