Border States · 4 hours ago
Regional IT Tech Support Specialist
Fargo, ND
Full-time
Onsite
New Grad, Entry LevelBorder States is a leader in the electrical supply distribution industry, and they are seeking a Regional IT Technical Support Specialist. This role involves traveling to assigned branches to assist with IT operations, including hardware installation, configuration, and support.
CommercialElectronicsIndustrialLogisticsManufacturingSupply Chain ManagementWholesale
Responsibilities
Travels within the region to assist in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems
Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories
Diagnoses and repairs personal computers, mobile devices, and other various hardware
Sends units out for repair and ensures the repair is accomplished in a timely manner
Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices
Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems
Develops and maintains effective working relationships with customers, vendors, and others related to the company
Promotes and maintains the identity and reputation of Border States, ensuring customer satisfaction and addressing problems and complaints as they arise
Provides day-to-day conference room and audiovisual support for end users, including troubleshooting issues and assisting with routine driver updates and system upgrades for conference room hardware
Assists with basic network infrastructure setup and maintenance in coordination with the Networking team, including installing and connecting network switches and related hardware
Demonstrates basic proficiency with core networking concepts such as IP addressing and DHCP, and assists with mounting, cabling, and labeling network hardware under guidance
Proactively communicates with the supervisor regarding personal computer usage and related requirements, as directed
Qualification
Required
Associate's degree in Computer Technology or the equivalent in work experience, required
Knowledge of Windows desktop PC's is essential
Must be able and willing to travel up to 50-75% of the time
Must be able to read and write effectively in English
Strong customer service orientation; consistently competent, accurate, responsive, and engaged
Excellent interpersonal, written, and verbal communication skills
Effective planning, organization, and time-management skills
Ability to exercise independent judgment and make sound decisions within area of expertise, including providing recommendations on material matters
Proven ability to meet project goals, timelines, and expected outcomes
Strong collaboration skills; able to work effectively with customers, cross-functional teams, and all levels of management
Demonstrated specialized working knowledge within a specific department or functional area
Strong critical-thinking and problem-solving abilities
Preferred
Bachelor's Computer Technology degree preferred
Experience managing additional OS's such as OSX, iOS, Android, iPadOS, and others preferred
Experience working with computers in a WAN environment is helpful
Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Company
Border States
Border States to serve the electric utility industry, we’ve grown into a product and supply chain powerhouse.
Founded in 1952
1001-5000 employees
H1B Sponsorship
Border States has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (1)
2022 (4)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
David White
CEO and Board Chair, Border States
Jeremy Welsand
Chief Financial Officer
Recent News
Digital Commerce 360
2026-01-16
2024-05-01
Company data provided by crunchbase