Shaner Hotels · 1 day ago
Front Office Manager | Homewood Suites by Hilton Daytona Beach Speedway - Airport
165 Bill France Blvd, Daytona Beach, FL, 32114, US
Full-time
Onsite
Mid, Senior Level
1+ years expShaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. The Front Office Manager plays a key leadership role within the Rooms Division, responsible for the overall execution of front office operations and ensuring professional, consistent, and guest-focused service delivery.
HospitalityResortsRestaurants
Responsibilities
Be available to work a flexible schedule including weekends, holidays, and varied shifts
Supervise daily front desk operations and ensure consistent delivery of Hilton brand service standards
Lead, coach, and support Guest Service Agents to drive professionalism, accountability, and guest-focused execution
Ensure proper check in and check out procedures, key control, guest communication standards, and lobby presence
Handle guest complaints and service recovery in a timely and professional manner to ensure guest satisfaction
Maintain front office scheduling in accordance with business levels, staffing guidelines, and labor targets
Hire, train, and develop front office associates and ensure completion of all required training programs
Ensure compliance with all Shaner Hotel Group, Hilton brand, and hotel operational policies and procedures
Maintain compliance with cash handling, banking, safe counts, and audit requirements
Ensure accuracy of guest billing, folios, and account resolution, including direct bill and billing support as needed
Monitor reservations and arrivals to support smooth daily operations and proactive guest service planning
Partner with Housekeeping and Engineering to ensure effective communication regarding room readiness, maintenance concerns, and guest requests
Support guest loyalty and engagement through Hilton Honors program standards, enrollment focus, and recognition execution
Ensure all required shift documentation, reporting, and logs are completed accurately and consistently
Promote a strong team culture with clear expectations, consistent follow up, and respectful communication
Perform other duties as assigned
Qualification
Required
Minimum one to three years of hotel front office leadership experience required
Strong knowledge of front desk operations including guest service standards, service recovery, scheduling, and administrative functions
Experience with cash handling procedures, basic hotel accounting processes, and front office reporting
Strong communication skills with the ability to interact professionally with guests, associates, and hotel leadership
Ability to read and interpret documents such as safety rules, operating procedures, and policy manuals
Proven ability to train, coach, and hold associates accountable in a fast paced hospitality environment
Strong organizational skills and attention to detail
High school diploma or equivalent required, some college preferred
Ability to work a flexible schedule including weekends and holidays
Preferred
Previous experience in a Hilton branded hotel preferred
Bilingual English and Spanish a plus
Company
Shaner Hotels
Shaner Hotels is a hotel developer, owner and operator in a progressive global hospitality industry.
1001-5000 employees
H1B Sponsorship
Shaner Hotels has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$109.6M2013-06-11Private Equity· $50M
2007-01-01Private Equity· $59.6M
Recent News
2024-11-27
Hotel Management Network
2024-04-27
Company data provided by crunchbase