SMBC Group · 12 hours ago
IT Delivery Manager
Charlotte, NC
Full-time
Hybrid
Senior Level
5+ years expSMBC Group is a top-tier global financial group, and they are seeking an IT Delivery Manager to oversee the end-to-end delivery of IT services. This role involves managing IT service operations, coordinating cross-functional teams, and ensuring alignment with business objectives and quality standards.
FinanceBankingProfessional ServicesAdviceFinancial Services
Responsibilities
Oversee the end to end delivery of IT services, ensuring successful delivery while aligning them with business objectives and strategic priorities
Managing the ongoing operations of IT services provided by the End User Experience group, driving continuous improvement and optimizing service performance across the organization
Create a close partnership with stakeholders to ensure services are meeting the evolving needs of the business and that provided services are reliable
Lead cross functional teams to ensure seamless execution, proactively identifying risks, addressing issues, and implementing solutions that enhance the end user experience and overall service quality
Form strong partnerships with business stakeholders to define, refine, and align service scope, timeline and deliverables
Facilitate coordination across all technology teams to communicate goal objectives and ensure service alignment
Cultivate and maintain internal network of subject matter experts to advise on questions and contribute to program delivery as required
Align with program management teams in other regions or business verticals to share best practice and collaborate on cross-divisional or cross-regional initiatives as appropriate
Demonstrate a strong awareness of business needs and organizational context through delivery of complete, timely and sustainable service outcomes
Leverage excellent organizational skills to establish and manage well-structured cross-functional teams with clear roles and responsibilities
Employ communication skills to articulate a clear vision of service deliverables and encourage buy-in across all stakeholder groups, including business leadership, process owners and infrastructure partners
Continuously solicit feedback and insights from stakeholders and subject matter experts to inform improvements to service plans
Engage ITIL principles, Six Sigma, lean and/or agile techniques as appropriate
Apply advanced data analysis techniques to identify trends and proactively address service delivery challenges
Manage IT budgets and vendor contracts to optimize resource allocation and cost efficiency
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
Relevant certifications such as ITIL (v3 or v4), PMP, Prince2, or Agile/Scrum Master
5+ years in IT Service Management, IT Delivery, or IT Project Management, with increasing responsibility
Demonstrated ability to analyze data, generate actionable insights, and report on key performance metrics
Proven experience managing budgets, financials, and vendor contracts for IT projects
Skilled in leading teams through organizational and technological change, with knowledge of change management frameworks
Advanced leadership, negotiation, and conflict resolution skills
Commitment to fostering a diverse, equitable, and inclusive work environment
Preferred
Master's degree for larger organizations
Benefits
Hybrid workforce model
Reasonable accommodations during candidacy for applicants with disabilities
Company
SMBC Group
SMBC Group is a top-tier global financial group.
10001+ employees
H1B Sponsorship
SMBC Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (160)
2024 (87)
2023 (73)
2022 (44)
2021 (29)
2020 (26)
Funding
Current Stage
Late StageLeadership Team
Hirofumi Otsuka
Senior Managing Executive Officer & CEO of Americas Division
Juan Kreutz
Head of Structured Finance Solutions and Deputy Head of the Americas
Recent News
Company data provided by crunchbase