Mountain America Credit Union · 6 days ago
Benefits Administrator
West Jordan, UT
Full-time
Hybrid
Entry Level
1+ years expMountain America Credit Union is seeking a Benefits Administrator to support the administration and maintenance of benefit and wellness programs. The role involves providing excellent customer service to team members, coordinating wellness initiatives, and ensuring accurate processing of benefit enrollments and changes.
BankingFinancial ServicesMortgage
Responsibilities
Supports the administration and maintenance of company-sponsored benefit programs, such as health insurance, life insurance, disability, retirement, and wellness initiatives. Performs basic to moderately complex responsibilities with limited supervision under general guidelines and direction. Ensures accurate processing of enrollments, changes, and terminations, coordinating with vendors and insurance providers as necessary. Reviews and responds to incoming mail, including completing required forms
Provides administrative support of wellness program initiatives by coordinating activities such as health screenings, volunteer events, and fitness events. Communicates updates and events to team members and assists with scheduling and logistics to ensure successful implementation and participation. Works closely with vendors and internal stakeholders to promote engagement and address team member questions regarding wellness offerings
Facilitates and participates in new hire orientation sessions and annual open enrollment communications to explain available team member benefits. Provides clear and accurate information about medical, dental, vision, retirement, and other benefit options, ensuring new team members understand their choices and enrollment procedures. Answers questions and directs team members to additional resources as needed
Collects, verifies, and organizes monthly payroll data related to team member benefits, such as deductions, enrollments, and changes. Generates detailed monthly benefits reports and billing statements, ensuring accuracy and compliance with credit union policies
Oversees and approves benefits-related workflows within the HR Information System (HRIS), such as enrollment and changes. Provides guidance and support to team members, ensuring all required documentation is complete and accurate before processing. Follows up with team members or colleagues when documentation is missing or incomplete
Serves as a primary contact for team members inquiries regarding benefits and wellness programs via service ticketing system, phone, Teams messages, etc. Educates team members about their benefit plans, eligibility requirements, and claims procedures. Assists team members in understanding plan details and helps them complete necessary forms or resolve issues
Supports compliance with federal, state, and local regulations (e.g., ERISA, ACA, COBRA)
Takes on other related tasks and projects as requested by management, which may include assisting with communications, updating benefits documentation, supporting open enrollment logistics, or helping with compliance audits
Qualification
Required
Minimum of one year of HR experience
Associate's degree is required. An additional two years of progressive professional experience may be substituted in lieu of a degree
Intermediate to Advanced skills in Microsoft Office (Outlook, Word, PowerPoint and Excel)
Basic knowledge of employee benefits and compliance requirements
Ability to interpret data and identify discrepancies
Resolve team member issues effectively and efficiently
Strong attention to detail and organizational skills
Clear and professional verbal and written communication with team members and vendors
Ability to prioritize tasks and meet deadlines during peak periods
Ability to adapt in a fast-paced environment with changing priorities
Ability to handle confidential information with discretion
Ability to collaborate with HR and Payroll colleagues and external partners
Ability to sit, talk and hear consistently
Ability to stand, walk and use hands to handle or reach occasionally
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally
Preferred
Benefits administration experience preferred
Bachelor's degree is preferred
CBP certification preferred
Familiarity With HRIS Systems And Benefits Administration Platforms Preferred
Benefits
Health insurance
Life insurance
Disability
Retirement
Wellness initiatives
Company
Mountain America Credit Union
Mountain America Credit Union is a member-owned, full-service financial institution.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Curtis
EVP/Chief Financial Officer
Nathan Anderson
Executive Vice President/Chief Operating Officer
Recent News
2026-01-06
2025-12-24
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