Insight Global · 11 hours ago
Information Technology Help Desk Technician
United States
Contract
Remote
New Grad, Entry Level
$20/hr - $25/hrInsight Global is looking for an IT Help Desk Technician working for a large healthcare company in the Hampton Roads area. The role involves providing frontline support to end-users, troubleshooting technical issues, and collaborating with IT teams to enhance support processes.
EmploymentHuman ResourcesRecruitingSales
Hiring Manager
Benjamin Moore
Responsibilities
Provide frontline support to end-users, addressing IT-related inquiries and troubleshooting technical issues promptly
Escalate complex issues to senior support personnel or appropriate teams for timely resolution
Maintain and update documentation of common issues and resolutions to enhance the efficiency of the support process
Collaborate with other IT teams to ensure seamless communication and issue resolution
Contribute to the improvement of IT support processes and procedures
Assist in training and mentoring junior helpdesk agents
Monitor and respond to IT support tickets, prioritizing based on urgency and impact on business operations
Ensure a high level of customer satisfaction through effective communication and issue resolution
Qualification
Required
Previous experience in a junior IT helpdesk or technical support role
Familiarity with ITIL or other IT service management frameworks
Excellent troubleshooting and problem-solving skills
Strong communication and interpersonal skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Knowledge of IT infrastructure, hardware, and software systems
Preferred
Certifications in relevant IT areas (e.g., CompTIA A+, ITIL Foundation) is a plus
Benefits
Medical
Dental
Vision insurance
HSA
FSA
DCFSA account options
401k retirement account access with employer matching
Paid sick leave
Other paid time off as provided by applicable law
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
Founded in 2001
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase