Virginia Department of Taxation · 7 hours ago
Business Analyst
Richmond, VA
Full-time
Hybrid
New Grad, Entry Level
$0/yr - $70K/yrThe Virginia Department of Taxation is seeking an analytical and results-driven Business Analyst to join their Collections Unit. This role involves creating and presenting insightful reports, effectively communicating complex data to inform decision-making, and collaborating with various stakeholders.
GovernmentProfessional ServicesPublic Relations
Hiring Manager
Phillip Trezza
Responsibilities
Identify, gather, and compile key performance indicators (KPIs) for Collections, Court Debt, Tobacco, and Offer In Compromise
Monitor and coordinate the creation of data-driven dashboards that track and showcase collections metrics
Serve as a key point of contact for the Collections team in supporting process improvements, implementing new reporting systems, and ensuring smooth collaboration with all levels of Collections Management
Act as the primary liaison between the Collections Unit and various external stakeholders, including the Commissioner’s Office, the Attorney General’s office, legislative offices, and other parties
Qualification
Required
Experience identifying, gathering and compiling information for metric driven dashboards
Experience with SQL queries for data extraction, manipulation, and creating/generating reports
Proficiency in Microsoft Office, Google Office, or similar software
Experience researching/analyzing statistical data
Experience working on team or independent projects
Demonstrated ability to communicate effectively with a diverse group of people
Preferred
Prefer progressive work experience in collections and customer service
Benefits
Job stability and quality of life! Enjoy your work/life balance with flexible schedule options and up to two days of telework per week.
12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
Comprehensive and affordable health benefits.
Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.
Company
Virginia Department of Taxation
Virginia Department of Taxation works to be the nation's leading tax administration agency.
Founded in 1906
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sharon Kitchens
Chief Technology Officer
Kevin Hopkins
Chief Operating Officer, Deputy Commissioner
Recent News
2025-11-04
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