Hotel Investment Services, Inc. · 6 days ago
Resort Sales Manager
Drummond, MI
Full-time
Hybrid
Entry, Mid Level
2+ years expHotel Investment Services, Inc. is seeking a Sales Manager for Drummond Island Resort, a 2200-acre property in Michigan. The Sales Manager will be responsible for generating revenue through meeting/event sales, weddings, and social events, while ensuring effective communication and execution of group needs with all resort stakeholders.
HotelResorts
Responsibilities
As the Sales Manager, you will be responsible for establishing and maintaining strong relationships with clients within the community
Solicit new business from key demand generators by deployed segment
Respond to all customer inquiries in an effective, timely manner
Follow up with clients throughout the booking cycle, build trust with clients, and process all deposits and deadlines in a timely manner
Create customer correspondence as required – sales agreements, proposals, bi-annual account reviews and thank you letters
Maintain account files in Salesforce Delphi (or other software) with all activities tracked for each account
Communicate with hotel team for the execution of group’s needs
Meet or exceed weekly/month activity goals to include but not limited to site tours, outside sales calls, prospecting and client proactive maintenance calls
Develop and implement sales strategies to target organizations and increase market share
Produces and shares all sales/event documents with clients and the resort leadership team to allow for flawless execution of each client's needs and contracted services, including the generation and sharing of Banquet Event Orders (BEOs), Group Cover Sheets, Rooming Lists, etc. Ensures the property is apprised of all groups that will impact property operations
Works with the culinary team to ensure alignment with customer needs and contracted services
Works directly with F&B Leaders to ensure meeting space, recreational areas, etc. are maintained to the highest standard and are prepared correctly for each group
May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc
Greet meeting/event contacts for group activities and meeting/events as needed under the direction of the GM
Attend and assist service staff in all major group meals, including wedding ceremonies and receptions. Acts as the primary contact for each group and group contact while they are onsite
Qualification
Required
Proficiency in Microsoft Office applications
Business development including but not limited to internal and external prospecting
Knowledge of Salesforce/Delphi
Proven ability to manage multiple priorities with excellent follow-through to meet deadlines in a fast-paced environment
Strong organizational skills and ability to multitask
Strong work ethic and driven by results
Customer/Client focus with ability to negotiate and close sales
Time management and problem-solving abilities
Excellent verbal communication, phone, and presentation skills
At least 2 years of progressive experience in a hotel or related field; preferably in business, marketing or hospitality
Must have valid driver's license
In season, May – October, must be on the island or able to commute daily to the island. Off-season, remote, but must reside in the state of Michigan. The ability to travel in the offseason to build group business is required
Benefits
Paid Time Off (PTO which includes EST Earned Sick Time per the MI Earned Sick Time Act).
Paid holidays consist of seven annually.
Medical, vision, dental, short-term and long-term disability care are available for participation.
401K with employer matching.
Annual life insurance provided by employer at no cost, additional life insurance available to elect for participation.
Company
Hotel Investment Services, Inc.
Hotel Investment Services, 'HIS', is a privately held company established in 1990 and located in Troy, Michigan.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Drew Steury, CPA
CFO
Lisa Patrico
Executive Assistant to CEO
Company data provided by crunchbase