Fintech · 1 hour ago
Technical Support Technician
Tampa, FL
Full-time
Onsite
New Grad, Entry LevelFintech is a company that has been redefining B2B relationships for over 35 years. They are seeking a Technical Support Technician to provide front-line support for technology issues, manage support requests, and maintain documentation to ensure a seamless technology experience for employees.
Big DataCRMFinancial ServicesFinTechPaymentsPredictive Analytics
Responsibilities
Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
Manage support requests in a ticketing system in a timely and effective manner, per defined policy and SLA
Create, configure, and maintain user accounts, email accounts, and related services
Procure, configure, and deploy IT equipment and peripherals
Manage inventory of physical equipment, software, and software licenses
Create and maintain process documentation related to job responsibilities
Effectively communicate within department and cross-functionally, as appropriate
Identify and escalate concerns to the manager
Provide manager with report(s) on status of support activities, follow-up, and adherence to goals
Participate in meetings and be dependable as a resource on assigned projects
Other responsibilities as assigned
Qualification
Required
Working knowledge of Active Directory, Entra ID, Office 365, Exchange Online, Microsoft Intune, SMB file shares, and Windows 11
Working knowledge of PC hardware and peripherals including but not limited to: computers, printers, scanners, & mobile devices (iOS, Android)
Working knowledge of client PC connectivity: Wireless, Ethernet, TCP/IP, & VPN
Excellent customer service and troubleshooting skills
Effective written and oral communication skills
Ability to communicate technical information, oral and written, to both technical and non-technical recipients
Ability to self-manage time and workloads, work independently, and work as a team member
Preferred
Degree in MIS, Computer Science, or related technical degrees are not required, but are a plus
Certification from Cisco, CompTIA, Microsoft, VMware, or similar
PowerShell scripting
Experience configuring, maintaining, and troubleshooting Microsoft Autopilot and Intune environments, including but not limited to: device & user configuration, device & user profiles, application packaging
Familiarity with on-premise and Microsoft Entra networking in an enterprise environment
Familiarity with Atlassian Jira ITSM & Microsoft DevOps
Familiarity with Mimecast
Familiarity with antimalware solutions, such as Arctic Wolf, CrowdStrike, Defender for Endpoint, & Trend Micro WFBS
Benefits
Fintech is a Drug-Free Workplace.
Fintech is an Equal Opportunity Employer.
Company
Fintech
Fintech is a provider of payment and data solution for the alcohol industry.
Founded in 1992
201-500 employees
H1B Sponsorship
Fintech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
General Atlantic
2023-08-01Private Equity
2018-08-20Private Equity
2017-01-10Private Equity
Leadership Team
Amit Aghara
Chief Technology Officer
Joel Pearson
Chief Revenue Officer (CRO)
Recent News
Company data provided by crunchbase