Specialty1 Partners · 2 days ago
IT Support Analyst
Houston, Texas, United States
Full-time
Onsite
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expSpecialty1 Partners is looking for an IT Support Analyst to provide essential technical support to their team and supported dental practices. The role involves frontline technical support, troubleshooting various technical issues, and ensuring compliance with HIPAA standards while assisting with IT systems and upgrades.
MedicalMedical DeviceTraining
Responsibilities
Provide Tier 1 and Tier 2 support to dental offices and corporate users via phone, email, or ticketing systems
Troubleshoot issues related to workstations, printers, intraoral devices, VoIP phones, networks, and practice management systems (PMS)
Log, track, and resolve incidents using IT service management (ITSM) tools
Collaborate with vendors and service providers to escalate or resolve complex issues
Support onboarding of new employees with proper access, credentials, and equipment
Assist with software installations, system upgrades, and configuration changes
Support system standardization efforts across all acquired practices
Maintain knowledge base articles and training documentation for end users
Monitor ticket queues and ensure timely and professional resolution of issues
Assist with asset management, hardware tracking, and license renewals
Qualification
Required
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred
2+ years of experience in IT support, preferably in a healthcare or dental setting
Familiarity with dental practice technologies (e.g., Dentrix, Eaglesoft, Open Dental, Dexis, Carestream) is a strong plus
Working knowledge of Microsoft Windows, Office 365, networking, and remote support tools
Excellent troubleshooting, analytical, and customer service skills
Strong communication skills and ability to explain technical concepts to non-technical users
Ability to prioritize tasks, manage multiple tickets, and work independently
Preferred
A+ or similar IT certifications preferred; HIPAA training or certification is a plus
Benefits
BCBS High Deductible & PPO Medical insurance Options
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k) Plan
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork
Company
Specialty1 Partners
Specialty1 Partners provides training, marketing, cutting-edge equipment, resources, and shared back office support for endodontists.
51-200 employees
H1B Sponsorship
Specialty1 Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (1)
2022 (3)
Funding
Current Stage
Growth StageLeadership Team
Daryl Dudum
Co-Chief Executive Officer
Matthew Haddad
Co-CEO and Founder
Recent News
2023-12-23
The Business Journals
2023-12-23
Company data provided by crunchbase