ITCON Services · 19 hours ago
Senior Project Manager
Nashville, TN
Full-time
Onsite
Senior LevelITCON Services is seeking a Senior Project Manager to lead the newly established National Coordination Center. The SPM will manage the project team, ensuring effective communication and execution of project objectives while providing leadership and technical expertise.
Business IntelligenceCyber SecurityInformation TechnologyManagement ConsultingSoftware
Responsibilities
Develop coordination center operational strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analyses
Identify and evaluate state-of-the-art technologies, define user requirements, and establish technical specifications, production, productivity, quality, and customer-service standards
Contribute to organizational strategic plans and reviews
Oversee the operational planning, establishment, execution, and evaluation of this multi-faceted project
Demonstrate knowledge of customer interaction systems, voice response systems, voice networks, and user interfaces
Develop and execute user acceptance test plans, manage system deployments, conduct assessments, and provide systems recommendations
Monitor system performance, identify and resolve issues, and prepare action plans to address system audits and analyses
Manage system upgrades, process improvements, and quality assurance programs
Maintain professional and technical knowledge by tracking emerging trends in coordination center operations management
Attend educational workshops, review professional publications, establish personal networks, benchmark best practices, and participate in professional societies
Ensure all NCC SOPs are updated as needed and create SOPs for new programs or lines of business
Formulate and define system scope and objectives based on user needs and a thorough understanding of business systems and industry requirements
Devise or modify procedures to solve complex problems, considering system capacity, operational time, and desired results
Analyze business and user needs, document requirements, and translate them into system specifications
Provide consultation on complex projects and serve as a top-level contributor/specialist in systems analysis, considering the business implications of technology applications in current and future environments
Accomplish organizational goals by accepting ownership of new and unique requests
Explore opportunities to add value and enhance job accomplishment
Qualification
Required
Proven experience leading projects or contracts with demonstrated ability to manage a project and provide guidance and direction for specific tasks or sub-tasks
Expertise in coordination center operations management, including system performance monitoring, process improvement, and quality assurance
Strong knowledge of customer interaction systems, voice networks, and user interfaces
Ability to formulate and define system scope and objectives, solve complex problems, and translate business needs into system requirements
Familiarity with emerging trends, technologies, and best practices in coordination center operations and systems management
Company
ITCON Services
ITCON Services is a consulting firm that helps with innovative technology and management solutions.
Founded in 2008
51-200 employees
H1B Sponsorship
ITCON Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase