Cadence · 1 week ago
Patient Success Advocate - Evening hours
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $22/hrCadence Health is dedicated to delivering proactive care to seniors living with chronic conditions. They are seeking a Patient Success Advocate to provide comprehensive support to patients participating in their remote monitoring program, including handling inquiries and ensuring patient engagement.
Health CareMedical
Responsibilities
Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner
Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage
Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed
Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently
Qualification
Required
Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer
Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system
Previous experience working in a metrics-driven position
Experience working with Medicare patients
Ability to problem solve, ask probing questions, and troubleshoot
Prior experience working in a remote work environment
Willingness to receive and provide feedback with positive intent
Eagerness to continue to learn and grow
Preferred
Experience with Zendesk is a plus
Remote patient monitoring support experience is a plus
Benefits
Medical, dental, and vision insurance
TelaDoc (virtual primary care)
Competitive PTO
401K and 401K match
National and local discounts powered by TriNet
Onboarding stipend for remote equipment and home office setup
Paid Parental Leave
Charitable Donation Match program
Company
Cadence
Cadence is the support system for health systems, clinicians and patients, bringing effortless care into people’s homes.
Founded in 2020
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$141MKey Investors
Coatue
2021-12-14Series B· $100M
2021-08-05Series A· $41M
Leadership Team
Christopher Altchek
Founder & CEO
Eric Hauser
CTO
Recent News
K5 Global
2024-06-03
Company data provided by crunchbase