TruBridge · 5 hours ago
Technical Support Analyst - Professional Coding
United States
Full-time
Remote
New Grad, Entry LevelTruBridge is a company focused on providing technical support for healthcare coding products. They are seeking a Technical Support Analyst to resolve customer reported issues and provide escalated support for their products.
Hospital & Health Care
Responsibilities
Provide escalated technical support for the TruBridge Encoder - Professional Coding products for single path coding and for standalone private practice coding. Customer support includes researching and troubleshooting application problems, remotely accessing workstations to diagnose issues, and talking clients through a series of actions to help maintain, update, or resolve application issues
Take ownership of issues and see problems through resolution, ensuring that customers are kept up to date
Identify, record, document thoroughly, and track support tickets
Answer help desk calls on a rotating schedule
Qualification
Required
Primarily responsible for directly solving customer reported issues in TruBridge Encoder - Professional Coding products
Provide escalated technical support for the TruBridge Encoder - Professional Coding products for single path coding and for standalone private practice coding
Customer support includes researching and troubleshooting application problems, remotely accessing workstations to diagnose issues, and talking clients through a series of actions to help maintain, update, or resolve application issues
Take ownership of issues and see problems through resolution, ensuring that customers are kept up to date
Identify, record, document thoroughly, and track support tickets
Answer help desk calls on a rotating schedule
Company
TruBridge
TruBridge is a healthcare solutions company with focus on EHR-agnostic Revenue Cycle Management solutions for organizations of all sizes and acute EHR technology to service smaller hospitals.
Founded in 1979
1001-5000 employees
H1B Sponsorship
TruBridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
Funding
Current Stage
Late StageLeadership Team
Brenda Trigg, CRCS
CBO Manager
Todd Munshaur
Director, Channel Partners
Recent News
2025-12-01
Company data provided by crunchbase