HTI · 9 hours ago
IT Specialist
Anderson, SC
Contract
Onsite
Entry, Mid Level
$28/hr - $28/hrHTI - Human Technologies, Inc. is seeking an IT Specialist to support operations on a contract basis. This role involves providing technical support to shopfloor and office end users, resolving hardware and software incidents, and ensuring the smooth operation of endpoint devices.
ConsultingCRMHuman ResourcesInformation TechnologyLegalLogisticsSmall and Medium Businesses
Responsibilities
Respond to and resolve endpoint and shopfloor hardware and software incidents and service requests from shopfloor and office end users
Provide support across Level 1 (call management), Level 2 (procedure-based resolution), and Level 3 issues based on experience and skill level
Troubleshoot and support desktops, laptops, printers, mobile devices, and other endpoint hardware
Support shopfloor IT systems to ensure minimal downtime and continuous operations
Perform PC and phone renewals, including device setup, configuration, deployment, data migration, and decommissioning of outdated equipment
Document incidents, solutions, and procedures in the IT ticketing system
Escalate unresolved or complex issues to appropriate IT teams when required
Follow IT policies, security standards, and best practices
Qualification
Required
Experience providing IT support in a professional environment; shopfloor or manufacturing support experience is a plus
Knowledge of Windows operating systems, common business applications, and endpoint hardware
Familiarity with incident and request management using ticketing systems
Ability to support Level 1–Level 3 issues depending on experience
Strong troubleshooting, communication, and customer service skills
Preferred
Experience with PC and mobile device lifecycle management
Exposure to shopfloor, manufacturing, or industrial IT environments
Basic knowledge of networking, Active Directory, or endpoint management tools
Company
HTI
Industrial Staffing | Professional & Skilled Hourly Recruiting | HR Services | Retention Strategies | Outplacement | Greenfield Start Ups & Expansions | Talent Management At HTI, we offer a wide range of support under the umbrella of people at work - walking beside employers to navigate the ins and outs of the employee lifecycle since 1999.
Founded in 1999
1001-5000 employees
H1B Sponsorship
HTI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
John Knight
Owner & VP of Employment Solutions
Herb Dew
Chairman of the Board
Company data provided by crunchbase