LG Electronics · 1 week ago
Customer Solutions Specialist
Alpharetta, GA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $78K/yr
5+ years expLG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. The Customer Solutions Specialist is responsible for resolving escalated B2B customer issues related to LG Air Conditioning Technology, collaborating with internal teams to ensure timely resolutions and implementing preventative solutions.
Consumer ElectronicsElectronicsHardwareTelecommunications
Responsibilities
Receives, documents, researches, and resolves escalated customer issues through telephone and e-mail channels in a timely manner
Understands and adheres to departmental KPIs. Works with team management to identify trends for use in continuous improvement activities
Assists customers through the onboarding process including account setup, obtaining customer portal access and familiarization with customer-facing systems and processes
Coordinates resolution to account credit issues
Assists customers with resolving supply chain issues such as shipping date changes, shipping damage claims, and resolving order discrepancies
Proactively monitors B2B customer credit status and activities to prevent order and shipping delays
Assists customers with warranty registration issues and warranty claim disputes
Assists customers with resolving commercial product extended warranty filing issues
Assists customers with resolving co-op account and customer satisfaction fund (CSF) issues
Gather’s relevant information from customers and thoroughly documents customer cases in LG ACT’s Partner Relationship Management system
Focuses on achieving industry-leading customer experiences by rapidly and thoroughly resolving customer issues
Participates in continuous improvement activities including MDI and kaizen events
Collaborates cross-functionally and builds and maintains strong relationships across LG ACT, LG Electronics US, and LGEAI functions
Other duties as assigned
Qualification
Required
5+ years of experience in direct customer facing roles
Minimum of 2 years of formal project management experience
Ability to translate complex thoughts and ideas and communicate them in an easy-to-understand form
Effective and diplomatic oral and written communicator in English
Exceptional organizational skills are a necessity
Self-starter with the ability to manage multiple projects simultaneously
Ability to influence without authority to achieve goals
Empathetic with the ability to build and maintain a strong rapport / relationships with customers and other employees
Proficient computer skills including experience with the Microsoft Office suite
Experience working with Customer Relationship Management software
Patient and calm demeanor with the ability to maintain objectivity in challenging situations
Preferred
Experience in an inside or outside sales or customer account management role is a plus
PMP certification is a plus
Korean is a plus
Salesforce experience a plus
Benefits
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life.
Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Company
LG Electronics
LG Electronics manufactures a wide range of products including televisions, smartphones, and home appliances.
10001+ employees
H1B Sponsorship
LG Electronics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (27)
2023 (19)
2022 (10)
2021 (10)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$800M2024-04-18Post Ipo Debt· $800M
2023-02-01Post Ipo Equity· $0M
2003-01-10IPO
Leadership Team
Don Kwack
President and CEO
Hwan Yong
President & CEO - Air Conditioning & Energy Solution Company
Recent News
2026-01-25
2026-01-22
Company data provided by crunchbase