Point72 · 2 days ago
Technical Writer, End User Computing
New York, United States
Full-time
Onsite
Mid Level
$110K/yr - $180K/yr
3+ years expPoint72 is a leading global alternative investment firm that is reimagining the future of investing through its innovative technology team. The Technical Writer will create and maintain a library of knowledgebase articles, translate complex technical concepts, and design training programs for end users and technical staff.
Asset ManagementFinanceFinancial Services
Responsibilities
Create and maintain a library of knowledgebase articles for technical support teams and non-technical end users
Translate complex technical concepts into concise, accessible language suited to the target audience
Collaborate with subject matter experts to gather, verify, and maintain accurate content
Ensure documentation is easy to navigate, searchable, and kept up-to-date with system changes
Design and deliver training programs for end users and technical staff on core applications, systems, and processes
Create training materials including presentations, videos, quick reference guides, and interactive content
Conduct onboarding sessions for new hires to ensure understanding and effective use of technology resources
Work with technical support and application teams to provide targeted training in response to recurring issues or new system implementations
Evaluate training effectiveness and update materials based on feedback and evolving business needs
Qualification
Required
Bachelor's degree in technical writing, communications, instructional design, information technology, a related field, or equivalent work experience
3+ years of experience in technical writing and delivering technical training in the financial services industry
Instructional design certification or formal training experience
Strong writing, editing, and content structuring skills with exceptional attention to detail
Experience designing and delivering training to both technical and non-technical audiences
Ability to collaborate with SMEs, trainers, support engineers, and application owners
Familiarity with documentation platforms such as Confluence and SharePoint and training tools such LMS and e-learning platforms
Experience with ITIL service management principles or enterprise IT workflows
Knowledge of trading systems, market data platforms, or portfolio management tools
Commitment to the highest ethical standards
Benefits
Fully-paid health care benefits
Generous parental and family leave policies
Mental and physical wellness programs
Volunteer opportunities
Non-profit matching gift program
Support for employee-led affinity groups representing women, minorities and the LGBTQ+ community
Tuition assistance
A 401(k) savings program with an employer match and more
Company
Point72
Point72 invests in multiple asset classes and strategies worldwide.
1001-5000 employees
H1B Sponsorship
Point72 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (42)
2023 (48)
2022 (35)
2021 (42)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$45.17M2012-06-15Series Unknown· $45.17M
Leadership Team
Nanssia Fragoudaki
Chief Operating Officer for Technology
S
Sam Wadhams
Senior Manager, Corporate Communications
Recent News
2026-01-15
Business Insider
2026-01-09
Company data provided by crunchbase