Upgrade, Inc. · 12 hours ago
Title Specialist I, Auto Servicing
Phoenix
Full-time
Onsite
New Grad, Entry LevelUpgrade is a company focused on providing affordable and responsible financial products, having helped over 7.5 million customers since its inception. The Title Specialist, Auto Servicing role involves managing the lien release process and ensuring effective document handling related to auto loans, while collaborating with various internal departments and external vendors.
BankingCreditFinancial ServicesFinTechMobile
Responsibilities
Verify and service titles, distribute documents to correct departments, and ultimately return the documents to the customer or outside vendor at the time the loan is completed
Work closely with the internal department to meet their document processing needs
Manage the flow of documents in the right direction from one point to another promptly
Review and update account information as it pertains to documents sent and received
Maintain on-site and off-site storage documents
Mail and ship documents or other materials
Work with multiple databases
Handle incoming calls and make outbound calls to/from customers and third-party vendors
Research state and county guidelines and policies about title inquiries
Perform other related duties as assigned
Qualification
Preferred
High School Diploma, GED, or higher education required
Must be comfortable working on-site at our Phoenix Service Center and have availability weekdays from 6:00am-7:00pm
Ability to move FAST - We move quickly, and excelling in an environment that never stops, is a must
Willing to HELP - You will be working in a high-functioning team environment where we succeed together
Motivation to IMPROVE - We are looking for teammates who worry about the details and don't shy away from reviewing policies, processes, and procedures to better enhance the overall experience for our internal and external customers alike
Determination to OWN IT - Your job is not only to recognize the problem, but more importantly to find the solution
Excellent verbal and written communication skills, with the ability to talk and write with confidence, charisma, and competence for a wide variety of audiences including management
Passionate and goal-oriented people that are enthusiastic about their work and strive to exceed their goals
Benefits
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages
Company
Upgrade, Inc.
Upgrade helps customers move in the right direction with affordable and responsible financial products.
Founded in 2016
1001-5000 employees
H1B Sponsorship
Upgrade, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (34)
2023 (31)
2022 (25)
2021 (22)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$752MKey Investors
Neuberger BermanKoch Disruptive TechnologiesMouro Capital
2025-10-16Series G· $165M
2021-11-16Series F· $280M
2021-08-11Series E· $105M
Leadership Team
Renaud Laplanche
Co-founder & CEO
Adelina Grozdanova
Co-Founder, Head of Investor Group
Recent News
Daily Star Egypt
2025-12-04
2025-12-03
2025-10-31
Company data provided by crunchbase