Harvard University · 1 day ago
Associate Director, Secondary School Program, Harvard Summer School
Cambridge, MA
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$90K/yr - $110K/yr
7+ years expHarvard University is a prestigious institution dedicated to advancing knowledge and fostering a diverse community. The Associate Director of the Secondary School Program will provide strategic and operational leadership for high school programs, overseeing admissions processes and enhancing the student experience.
EducationHigher EducationUniversities
No H1B
Responsibilities
Lead admissions process for SSP & Pre-College Program, including application review, decision release, and waitlist management
Coordinate with Administrative IT on Salesforce configuration, annual application testing, and system updates; ensure data integrity, workflow efficiency, and accurate admissions reporting
Train staff in Salesforce application review and related admissions systems. Ensure compliance with Office of the General Counsel, University policies, and standards for equitable, consistent, and legally compliant review
Train residential staff in Salesforce for on-call responsibilities, documentation, and student email communication
Coordinate applicant communication schedules and collaborate with Marketing and Office of Enrollment Management (OEM) on recruitment events, outreach, and webinars
Build & maintain Salesforce reports, list views, and dashboards to analyze application volume, yield, and enrollment trends
Ensure effective student communication and onboarding
Collaborate with HSS Academic Affairs, Registrar’s Office, Student Financial Services, and OEM to ensure smooth transitions from admission through course registration and program participation
Oversee all SSP student experiences
Chair the SSP Residential Committee, managing conduct cases and ensuring consistent policy implementation
Serve on the Harvard Summer School Administrative Board Subcommittee to adjudicate urgent student conduct matters
Share summer on-call duties for emergency/non-emergency student issues
Partner with Office of Student Engagement & Residential Life (SERL), Harvard University Police, Housing Office, Facilities, University Health Services, and Counseling & Mental Health Services to support student well-being, crisis response, and issues related to minors on campus
Lead training & professional development for residential staff, emphasizing community standards and crisis management
Collaborate with SERL to align residential operations, staff training, and community-building efforts
Supervise the High School Programs Associate and seasonal residential staff of 3–5 Application/Enrollment Specialists, 1 Senior Resident Director, 6 Resident Directors, and indirectly around 85 Proctors
Recruit, hire, train, supervise and evaluate residential staff. Align with University policies and best practices for working with minors
Provide strategic guidance, regular check-ins, and workload planning
Assign & review work to ensure efficiency, accuracy, and policy compliance
Conduct performance evaluations and support staff development
Administer corrective action, up to & including termination, in accordance with Harvard policies & procedures
Ensure a supportive & compliant work environment and adhere to youth protection requirements
Partner with the Executive Director and Associate Director of Pre-College & SERL to align policies, training, and program operations
Coordinate summer logistics, including SSP student orientation and residential office setup
Oversee staff use of systems for incident tracking, assessment, and continuous improvement
Lead annual reporting, assessment, and process improvement projects on admissions, enrollment, and student support
Collaborate with DCE partners on strategic initiatives, policy development, and data-driven planning
Represent High School Programs on DCE committees and contribute to institutional planning
Qualification
Required
Bachelor's degree or equivalent work experience required
Minimum of 7 years' relevant work experience
Demonstrated expertise with admissions and enrollment technologies; Salesforce CRM proficiency
Proven success hiring, training, supervising, and evaluating large professional or seasonal staff teams
Experience with on-call crisis situations involving residential students and minors on campus
Strong judgment and discretion in managing confidential student and personnel issues; ability to exercise sound decision-making under pressure
Excellent organizational, analytical, and interpersonal communication skills; ability to manage competing priorities and deadlines
Demonstrated ability to manage complex programs and multiple concurrent priorities in a fast-paced, high-volume environment
Proven ability to build collaborative relationships across departments
Preferred
Master's degree in higher education, student affairs, counseling, or related field is strongly preferred
Experience with high school populations in selective academic or residential settings preferred
Experience supporting commuter and online learners preferred
Familiarity with tools such as Blackthorn and Microsoft Office Suite is desirable
Benefits
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks
Company
Harvard University
Harvard University is a private research university and a member of the Ivy League.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$136.43MKey Investors
National Endowment for the Humanities (NEH)Alfred P. Sloan FoundationMassachusetts Clean Energy Center
2023-01-10Grant· $0.35M
2022-01-01Grant· $1.5M
2021-08-24Grant· $0.07M
Leadership Team
Anne Margulies
CIO
Christopher Petty
Director Of Business Development
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