Collective Health · 18 hours ago
Plan Operations Associate
Lehi, UT
Full-time
Hybrid
New Grad, Entry Level
$21.55/hr - $26.95/hrCollective Health is transforming how employers and their people engage with their health benefits through technology and service. The Plan Operations Associate will be responsible for executing and mentoring on Standard Operating Procedures, collaborating with various internal teams, and managing projects to improve service performance and client satisfaction.
Health CareHealth InsuranceInsurTech
Responsibilities
Execution, mentoring, training, and compliance with Standard Operating Procedures and controls including mentee compliance
Familiar with the location and specific knowledge of the content of Knowledge Articles needed to perform assigned Standard Operating Procedures and an ability to mentor others on the content and its application
Provide recommendations, support, and contribute to projects focused on improving Standard Operating Procedures
Client, partner, and stakeholder facing interactions
Attend "office hours" & working sessions and collaborate to resolve escalations
Identify and review trends and escalations that impact service performance
Perform 80% of core tasks at a Mentor level. *
Participant in and provide support to all Plan Ops and Stakeholder engagement activities
Work escalations with internal teams reporting to stakeholders
Interpersonal communication, Positive attitude, Ability to work in a team, Engaged, Strong work ethics, Knowledge of basics business skills, Adaptable, Goal orientation, Initiative, Passion, Empathetic, Curious
Project manage various high-visibility projects successfully involving multiple teams and stakeholders, with the audience of these projects being our clients and members
Act as a peer leader on the Plan Design team among the other team members
Ensure that the artifacts delivered meet industry standards
Improve current project trackers, KB pages, and knowledge on the team through project leadership
Create portals for our new and renewal clients in the implementation season to ensure accuracy of high-visibility deliverables
Use technical skills to improve existing artifact generation tools by updating & de-bugging rules, and increasing automation of documents
Work with the development team to build internal tools to improve processes as we identify and fix problems
Collaborate cross-functionally with Plan Operations, Eligibility, Member Claims, Product, Development, Legal, Clinical, Copy, Client Success, and other teams to delight our customers
Qualification
Required
Execution, mentoring, training, and compliance with Standard Operating Procedures and controls including mentee compliance
Familiar with the location and specific knowledge of the content of Knowledge Articles needed to perform assigned Standard Operating Procedures and an ability to mentor others on the content and its application
Provide recommendations, support, and contribute to projects focused on improving Standard Operating Procedures
Client, partner, and stakeholder facing interactions
Attend 'office hours' & working sessions and collaborate to resolve escalations
Identify and review trends and escalations that impact service performance
Perform 80% of core tasks at a Mentor level
Participant in and provide support to all Plan Ops and Stakeholder engagement activities
Work escalations with internal teams reporting to stakeholders
Interpersonal communication, Positive attitude, Ability to work in a team, Engaged, Strong work ethics, Knowledge of basics business skills, Adaptable, Goal orientation, Initiative, Passion, Empathetic, Curious
Project manage various high-visibility projects successfully involving multiple teams and stakeholders, with the audience of these projects being our clients and members
Act as a peer leader on the Plan Design team among the other team members
Ensure that the artifacts delivered meet industry standards
Improve current project trackers, KB pages, and knowledge on the team through project leadership
Create portals for our new and renewal clients in the implementation season to ensure accuracy of high-visibility deliverables
Use technical skills to improve existing artifact generation tools by updating & de-bugging rules, and increasing automation of documents
Work with the development team to build internal tools to improve processes as we identify and fix problems
Collaborate cross-functionally with Plan Operations, Eligibility, Member Claims, Product, Development, Legal, Clinical, Copy, Client Success, and other teams to delight our customers
Experience with developing firm plans of action, especially when a situation is urgent or pressing
Able to communicate effectively and cross functionally as many of our projects and deliverables interact with other teams
Excellent Microsoft Offices or Google Suites skills
Experience partnering and leading teams to deliver project goals
You connect with Collective Health's mission to transform the health insurance experience for employers and their employees
Preferred
Bachelor's degree preferred but not required
Benefits
Health insurance
401k
Paid time off
Company
Collective Health
Collective Health is a modern TPA integrating plan admin, navigation and advocacy to deliver a better health benefits experience for all.
Founded in 2013
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$725MKey Investors
Health Care Service CorporationSoftBank Vision FundNew Enterprise Associates
2021-05-04Series F· $280M
2019-06-17Series E· $210M
2018-02-28Series D· $110M
Leadership Team
Ali Diab
CEO & Co-Founder
Scott Murray
Chief Operating Officer
Recent News
Company data provided by crunchbase