Indiana University · 16 hours ago
IT User Support Technician
New Albany, IN
Full-time
Onsite
New Grad, Entry LevelIndiana University is seeking an IT User Support Technician to provide front-line technical support to faculty, staff, and students at its regional campuses. The role involves resolving entry-level problems, following established protocols, and documenting support calls to ensure satisfactory resolutions.
Higher Education
Responsibilities
Provides front-line technical support to faculty, staff and students; resolves entry-level problems
Follows established protocols to provide technology solutions in support of students, faculty and staff; escalates complex issues/problems to next level support or supervisor
Shares existing resources and training materials to assist users; assists in identifying trends; updates documentation as needed
Stays up-to-date and maintains knowledge of all services offered and/or supported by the university
Documents and tracks calls received, and assists with following up with clients until a satisfactory resolution is reached
Qualification
Required
High school diploma or equivalent (such as HSED or GED)
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Friendly and service-oriented
Demonstrates understanding of computer operating systems and excellent customer service
Basic knowledge of Windows and Mac desktops and Microsoft Office Suite
Familiarity with university systems
Ability to communicate effectively and to operate computers and other related technical equipment
Ability to frequently move objects weighing up to 50 pounds
Preferred
Some prior experience in related field
COMPTIA A+ certification Upon Date of hire
Benefits
Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)
Company
Indiana University
Indiana University looked for ways to promote innovation while assisting students in building better futures.
Founded in 1820
10001+ employees
H1B Sponsorship
Indiana University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (187)
2024 (146)
2023 (127)
2022 (119)
2021 (81)
2020 (79)
Funding
Current Stage
Late StageLeadership Team
Nancy Paton
Vice President & Chief Communications and Marketing Officer
Aaron Neal
Deputy CIO
Recent News
Inside INdiana Business
2026-01-13
2025-10-31
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