Stryker · 8 hours ago
OnSite Team Lead - Houston, TX
Houston, Texas
Full-time
Onsite
Mid, Senior LevelStryker is a leading medical technology company, and they are seeking an OnSite Team Lead to facilitate job functions during surgical procedures and manage equipment. The role involves guiding operational support, ensuring efficiency, and driving customer satisfaction within the team and account.
BiotechnologyHealth CareLife ScienceMedicalMedical Device
Responsibilities
Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction
Leads Tier 1 huddles
Actively participates in and as needed, leads hospital huddles
Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction
Manages charge sheets and billing for account
Solid understanding of critical metrics and their impact on the business and customer relationship
Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account
Provides in-service training at the request of the customer
Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement
Responsible for onboarding new employees
Functional knowledge of SPD & OR
Significant understanding of surgeon preference
Manages and coordinates Stryker and customer onboarding and compliance requirements for team
Good understanding of Joint Commission requirements and managing that for the team and account
Consistently facilitates and leads team building activities and actively participates
Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite
Allocates work as a team leader; may check on quality/completion
Attends and participates in several CE webinars throughout the year
Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires
Serves as mentor to newer specialists in the area
Assists with writing and delivering corrective action and common annual review
Drives onboarding for new hires
Serves as a resource for team and drives day-to-day engagement, performance and activities
Leads Program Management activities within account
Direct impact by ensuring the quality of the task/services/information provided by self and others
Main point of contact for team account
Proactively communicates out to appropriate stakeholders specific account information
Actively provides ideas to refine tools or process
Provides implementation and coverage support if/when practical
Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines
Qualification
Required
Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management
Guides day-to-day operational support to account
Serves as point person for team
Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction
Individual work has impact on team and other groups
Leads Tier 1 huddles
Actively participates in and as needed, leads hospital huddles
Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction
Manages charge sheets and billing for account
Solid understanding of critical metrics and their impact on the business and customer relationship
Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker's impact on the account
Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience
Provides in-service training at the request of the customer
Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement
Responsible for onboarding new employees
Functional knowledge of SPD & OR
Significant understanding of surgeon preference
Manages and coordinates Stryker and customer onboarding and compliance requirements for team
Good understanding of Joint Commission requirements and managing that for the team and account
Information exchange requiring tact and diplomacy
Consistently facilitates and leads team building activities and actively participates
Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite
Allocates work as a team leader; may check on quality/completion
Attends and participates in several CE webinars throughout the year
Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires
Serves as mentor to newer specialists in the area
Assists with writing and delivering corrective action and common annual review
Drives onboarding for new hires
Serves as a resource for team and drives day-to-day engagement, performance and activities
Leads Program Management activities within account
Direct impact by ensuring the quality of the task/services/information provided by self and others
Main point of contact for team account
Proactively communicates out to appropriate stakeholders specific account information
Actively provides ideas to refine tools or process
Provides implementation and coverage support if/when practical
Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines
Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects
Ability to remain standing and/or walking for an extended period of time
Excellent analytical skills
Excellent interpersonal skills
Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.)
Excellent equipment problem-solving skills
Stryker Product experience
Adhere to (HIPAA) and other related patient confidentiality policies and procedures
Preferred
Bachelor's Degree, Associate's Degree or equivalent certifications preferred
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
Founded in 1941
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO
Leadership Team
Kevin Lobo
Chair & CEO
Glenn S. Boehnlein
Chief Financial Officer and Vice President
Recent News
GlobeNewswire News Room
2025-02-11
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