City of Elizabeth City · 2 days ago
Customer Service Clerk (Part-Time)
Elizabeth City, NC
Part-time
Onsite
New Grad, Entry Level
0+ years expThe City of Elizabeth City is seeking a part-time Customer Service Clerk to perform clerical work related to customer service and billing within a new call center. The role involves assisting customers with billing issues, handling inquiries, and ensuring customer satisfaction while maintaining accurate records.
Government Administration
Responsibilities
Provides customer service; assists customers with billing issues, service complaints, account discrepancies and payment installment arrangements
Audits diverse customer or financial records, detects incorrect information, conducts interviews with involved parties, analyzes findings, and determines appropriate solutions
Analyzes account status to determine credit issues; identifies necessity of debit adjustments; approves debit and credit adjustments
Types, formats, edits, revises, proofreads and prints reports, correspondence, memoranda, contracts, agreements, technical charts, tables and other specialized materials
Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures
Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted
Establishes new utility accounts; makes adjustments and payment agreements for utility accounts
Prepares and processes various daily and monthly reports
Answer inbound customer calls in a timely and professional manner, while escalating complex issues to the appropriate departments when necessary
Provide accurate information regarding products, services, policies, and procedures, while exhibiting the ability to remain current on topics related to company updates, promotions, and product knowledge
Resolve customer concerns/complaints with empathy and efficiency while following up with customers to ensure resolution and satisfaction
Record customer interactions and details in the utility system
Meet or exceed performance metrics, including call quality, response time, and customer satisfaction
Performs related work as required
Qualification
Required
High School diploma or GED equivalent
six (6) months of experience in customer service, billing, finance, or bookkeeping
valid driver's license with an acceptable driving history
Company
City of Elizabeth City
It's a wonderful day in Elizabeth City, North Carolina
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase