VCA Animal Hospitals · 4 hours ago
Customer Service Representative
Newark, DE
Full-time
Onsite
New Grad, Entry Level
$16/hr - $20/hrVCA Animal Hospitals is a community of over 800 hospitals across the US, dedicated to providing excellent veterinary care. The Veterinary Client Service Representative is responsible for customer service functions, scheduling appointments, managing medical records, and ensuring a clean hospital environment.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualification
Required
Experience as a Veterinary Client Service Representative or similar role
Excellent customer service skills
Ability to manage medical records, charts, reports and correspondence
Strong communication skills, both verbal and written
Ability to educate clients on general animal husbandry and non-medical pet care
Ability to perform hospital maintenance tasks
Ability to work in a team environment
Ability to handle multiple tasks and prioritize effectively
Basic computer skills and familiarity with practice management software
Benefits
Medical, dental & vision insurance, a variety of additional coverage options
Free mental health care through Lyra Health (up to 12 sessions a year)
Access to free counseling through Cigna Life Assistance program
Access to Headspace app
Fully employer-paid life, long-term and short-term disability insurance
Paid vacation, paid sick time, holiday pay
Paid parental leave
Fertility coverage, gender affirmation services
Growing network of onsite social workers
Generous hospital discounts for your pets, a variety of other discounts including cellular service, apparel, computer equipment, etc.
401(k) retirement plan with company match
Referral bonus opportunities
Practice management software with digital innovations for streamlined practice flow and client communication
Opportunities to give back through VCA Charities and community partnerships
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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