Chase · 18 hours ago
Transactions Supervisor
2501 S State Highway 121 Bus, Lewisville, TX, 75067, US
Full-time
Onsite
Senior LevelJPMorganChase is one of the oldest financial institutions offering innovative financial solutions. The Transactions Supervisor will manage a team responsible for efficient payment processing and enhance the customer experience by leveraging leadership and coaching skills.
BankingFinancial Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Supervise and coach a team of transaction specialists, ensuring efficient processing of document transactions and extraction of checks and remittances
Oversee remittance processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality
Resolve operational issues and escalate process delays to management, while fostering a collaborative and engaged team environment
Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members
Manage or participate in projects aimed at enhancing operations and customer experience, utilizing knowledge in artificial intelligence and automation
Coach, train, and mentor team members to develop leadership and operational talent for future success
Qualification
Required
Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives
Ability to build, manage, and motivate empowered teams to deliver operational objectives and goals, including production, quality, and customer experience
Ability to plan, organize, and assign work on teams, including applying critical thinking to make decisions with competing priorities or deadlines
Intermediate understanding of artificial intelligence, prompt writing, and automation technologies and their potential to optimize operational and transaction processes
Apply core leadership capabilities including planning, organization, motivation, problem solving, relationship building, conflict resolution, team building, and emotional intelligence
Physical requirements include but are not limited to sitting, standing, lifting up to 50 pounds and walking
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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