Empyrean · 14 hours ago
Client Operations Internship (Houston)
Houston, TX
Internship
Onsite
InternEmpyrean is a company focused on providing client services, and they are seeking a Client Operations Intern to support their Client Services team. The intern will contribute to daily operations, reporting, documentation, and initiatives aimed at enhancing the client experience.
ComplianceEmployee BenefitsHuman ResourcesSoftwareWellness
Responsibilities
Prepare and update client-facing reports (benefit enrollment metrics, SLA tracking)
Assist with quality assurance checks on deliverables prior to distribution
Support coordination of client meetings (agenda prep, note-taking, action item tracking)
Document SOPs for recurring tasks and consolidate internal knowledge bases
Run and validate standardized reports; support data integrity initiatives
Draft client communications and assist with survey/feedback efforts
Conduct research on client-specific or industry trends
Contribute to special projects including performance comparisons and RFP prep
Complete a capstone project focused on operational efficiency, presented to leadership
Qualification
Required
To qualify for this internship, applicants must be full-time students at an accredited college or university and currently classified as a sophomore, junior, or senior
Also, accepting recent graduates (May 2025 or later)
The Client Operations Intern will support the Client Services team by contributing to daily operations, reporting, documentation, and client experience initiatives
This role is ideal for a student pursuing a degree in Business, Operations, Data Analytics, or a related field who is eager to gain hands-on experience in a fast-paced, client-focused environment
Prepare and update client-facing reports (benefit enrollment metrics, SLA tracking)
Assist with quality assurance checks on deliverables prior to distribution
Support coordination of client meetings (agenda prep, note-taking, action item tracking)
Document SOPs for recurring tasks and consolidate internal knowledge bases
Run and validate standardized reports; support data integrity initiatives
Draft client communications and assist with survey/feedback efforts
Conduct research on client-specific or industry trends
Contribute to special projects including performance comparisons and RFP prep
Complete a capstone project focused on operational efficiency, presented to leadership
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Ability to work independently and collaboratively in a team environment
Currently enrolled in a Bachelor's program in Business, Operations, Analytics, or related field
Proficiency in Microsoft Excel and PowerPoint; familiarity with data visualization tools a plus
Preferred
GPA of 3.0 or higher preferred
Company
Empyrean
Established in 2006, Empyrean is a leading technology SaaS company empowering organizations with innovative technology and a service-first approach that accelerates employers’ benefits and employee retention strategies.
Founded in 2006
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$52.99MKey Investors
FTV Capital
2019-11-25Acquired
2015-04-10Series Unknown· $10M
2013-02-27Series Unknown· $41.19M
Leadership Team
Kelly Clark
Chief Information & Technology Officer
Recent News
2024-01-20
Company data provided by crunchbase