CentralSquare Technologies · 8 hours ago
Professional Services Consultant II
United States
Full-time
Hybrid
Mid LevelCentralSquare Technologies is a trusted provider of public sector software in North America, serving over 8,000 agencies with a comprehensive, cloud-based platform. They are seeking a Professional Services Consultant II to work with Police, Fire, and Communications Centers throughout the software implementation lifecycle, ensuring customer satisfaction and providing configuration guidance for CentralSquare software solutions.
ComputerSoftware
Responsibilities
Develops and maintain subject matter expert knowledge for the configuration of CentralSquare software solutions
Analyzes customer processes and recommend best practices for customer to follow with CentralSquare software
Completes project assignments and client interactions under supervision of a Project Manager
Provides consistent follow up and follow through on the project tasks, deliverables, and communications with the project team and the clients
Maintains project documentation, project tickets, and client supplied information
Performs system demonstrations of CentralSquare software
Assists agencies in configuring their system to best meet their unique needs
Assist agency personnel with system review and testing prior to go-live and with equipment installation and setup
Identifies, documents and communicates project risks to the Project Manager
Delivers outstanding customer service via phone, email, remote meetings and in person
Builds and maintains strong working relationships with customers
Provides onsite training to agency personnel using both direct end-user training and train-the-trainer formats
Conducts internal training sessions
Presents at user conferences as necessary
Works with a wide range of disciplines and personalities, both internally and externally
Assists with onboarding new employees
Handles increased complexity of projects (multiple agencies, multiple modules)
Creates and updates documentation for product configuration and use
Identifies topics and processes that need improvement and provides solutions to manager
Demonstrates initiative by sharing scenarios and lessons learned with team members
Other responsibilities as required
Qualification
Required
Bachelor's or Associate degree and/or equivalent combination of education and experience
Public safety experience required, preference in a Communications/E911 Dispatch Center
MS Product Suite - specifically MS Word, MS PowerPoint, MS Outlook, MS Excel, MS SQL, AWS, SSRS
Company
CentralSquare Technologies
CentralSquare Technologies is the trusted provider of public sector software in North America.
Founded in 2018
1001-5000 employees
H1B Sponsorship
CentralSquare Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (5)
2023 (9)
2022 (14)
2021 (7)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.2BKey Investors
Ares Management
2024-04-05Debt Financing· $1.2B
2014-11-01Series Unknown
Leadership Team
Manolis Kotzabasakis
Chief Executive Officer
Steve Cover
Chief Technology Officer
Recent News
Morningstar.com
2025-12-15
Company data provided by crunchbase