Toyota Financial Services Corporation · 3 hours ago
District Service & Parts Manager
Cincinnati, Ohio
Full-time
Onsite
Senior LevelToyota Financial Services Corporation is seeking a passionate and highly motivated District Service & Parts Manager for their Cincinnati Region. This role will serve as the primary point of contact for all dealer and district service and parts-related activities, aiming to increase parts sales and improve customer satisfaction and retention.
Financial Services
No H1B
Responsibilities
Communicate and administer Toyota service and parts policies, procedures and philosophies with Toyota dealers to ensure and maximize customer satisfaction/retention
Maximize the sale of genuine Toyota parts through dealers while maintaining dealer purchase loyalty and smooth parts supply to Toyota owners
Assist District Sales Manager with SmartPath implementation activities for dealerships in district (SmartPath dealership awareness / communication / education / launch / sustainment)
Counsel with dealership management regarding the profitability, customer satisfaction and proper operation of service and parts departments within the assigned district
Monitor dealer warranty expense to ensure compliance with Toyota Policies and Procedures
Provide leadership by demonstrating good personal organization and time utilization by applying the managerial skills of planning, controlling, and reviewing
Motivate personnel at all levels within the scope of the specific duties of this position
Personal interaction with customers to counsel on technical and/or warranty concerns
Qualification
Required
Bachelor's degree or higher in business or automotive-related subject
Varied automotive experience (within the corporate sales division or regional office)
Strong communication, organizational, and interpersonal skills
Ability to travel overnight 75% of the time
Technical training certification structure and requirements
Management & professional training certification structure and requirements
Service & parts recognition award program elements
Experience with Microsoft Office products
This position requires driving. A motor vehicle record that's acceptable by company standards is required for this position
Preferred
Used vehicle automotive experience
Completion of the Management Trainee program (if internal)
Working knowledge of: Toyota service & parts policies and procedures
Dealer service & parts operating systems and processes
Toyota dealer operating standards
Warranty policies and procedures
Toyota customer survey system
Toyota Customer Services programs and operational elements
Toyota dealer financial statement
Dealer parts inventory practices
Benefits
A work environment built on teamwork, flexibility, and respect.
Professional growth and development programs to help advance your career, as well as tuition reimbursement.
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family.
Flextime and virtual work options (if applicable).
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
Paid holidays and paid time off.
Referral services related to prenatal services, adoption, childcare, schools, and more.
Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
Company
Toyota Financial Services Corporation
Toyota Financial Services Corporation is made up of affiliates in more than 35 countries/locations.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brajesh Kumar
Chief Technology Officer
Kris Pritchard
Vice President & Chief Risk Officer
Company data provided by crunchbase