KnowFully Learning Group · 15 hours ago
Customer Success Associate
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hrKnowFully Learning Group is a company that provides comprehensive continuing education for professionals in the Finance/Accounting and Healthcare industries. They are seeking a Customer Success Associate to act as a liaison, provide guidance on products and services, and resolve customer issues while maintaining high satisfaction levels.
E-LearningEducationHigher Education
Responsibilities
Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc
Identify and assess customer needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
Keep records of customer interactions using all systems as needed
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Identify sales leads
Qualification
Required
Excellent verbal and written communication skills
Excellent interpersonal, relationship building, and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong Computer / Data Entry Skills – Microsoft Office Proficiency Preferred
Ability to multitask in a fast-paced environment
Ability to use proper phone and email etiquette
Ability to work well independently and as a team
Ability to adapt to the changing needs of the company and department
Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers
Ability to function well in a high-paced and at times stressful environment
Preferred
College degree or equivalent work experience preferred
Familiarity with CRM and Zendesk systems and practices; Microsoft Dynamics experience preferred
Benefits
Health
Dental
Vision
Life
Disability
Paid time off
401(k) retirement plan with employer match
Company
KnowFully Learning Group
KnowFully Learning Group - end-to-end professional education platform from exam prep to continuing education.
Founded in 1985
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Wertz
Chief Executive Officer
Recent News
KnowFully Learning Group
2025-10-31
GlobeNewswire News Room
2025-07-04
StreetInsider.com
2025-04-16
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