ExamWorks · 6 hours ago
Client Coordinator (31200)
Woodbury, NY
Full-time
Onsite
Entry Level
$20/hr - $23/hr
1+ years expExamWorks is seeking a Client Coordinator to join their dynamic team. In this role, you will be the go-to person for servicing inquiries from clients and will handle various responsibilities including managing client inquiries, maintaining databases, and ensuring compliance with regulations.
Health CareInsuranceOnline Portals
Responsibilities
Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information
Utilize appropriate systems and databases to enter client or claimant information and or retrieve information
Maintain daily contact with the QA department regarding workflow and pending report status
Contact providers for assignment and update database
File and archive open and closed cases
Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system
Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion
Direct calls to other departments as needed
Perform various clerical duties such as typing, filing, emailing, and proofreading
Assist in resolution of customer complaints and quality assurance issue
Notify management of any report issues or concerns
Ensure all practices are carried out in accordance with state and federal safety and legal regulations
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent required
Minimum one year clerical experience; or equivalent combination of education and experience
Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
Must have a full understanding of HIPAA regulations and compliance
Demonstrates accuracy and thoroughness
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
Must be able to work independently, prioritize work activities and use time efficiently
Must be able to maintain confidentiality
Preferred
Experience in a medical office or insurance industry preferred
Benefits
Paid time off
401k
Company
ExamWorks
ExamWorks provides medical examinations, peer reviews, bill reviews, Medicare compliance service and IME-related services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-22Acquired
2010-10-28IPO
Leadership Team
James Price
CEO
Recent News
2023-12-27
Company data provided by crunchbase