SHI International Corp. · 22 hours ago
Dispatcher - Wakefern
United States
Full-time
Remote
New Grad, Entry Level
$38K/yr - $40K/yrSHI International Corp. is a global provider of IT solutions and services, seeking a motivated individual to join their Modern Workplace Services team as a Dispatcher. The role involves receiving service requests, managing tickets in the call management system, and dispatching work orders to Field Service Technicians for IT and point-of-sale hardware repairs.
HardwareInformation TechnologySoftware
Responsibilities
Receive service requests from customers and create corresponding tickets in SHI’s call management system for assignments to Field Service Technicians
Communicate effectively with internal teams and SHI customers via telephone, Microsoft Teams, and email
Monitor and oversee call assignments to ensure all service requests are properly assigned and accepted by technicians
Make necessary system corrections and adjustments based on feedback from the field
Closely monitor email for incoming service requests and other critical communications
Update technician schedules as needed to reflect changes and maintain accuracy
Verify that all service requests include complete customer information and the required details for successful dispatch
Work flexible shifts, including evenings and weekends, and be available for on-call overnight hours to handle emergency calls
Qualification
Required
Completed High School Diploma or GED
Preferred
Experience in/with Microsoft office tools preferred
Previous experience as a dispatcher or in a call center/help desk environment
Ability to effectively multi-task and prioritize in a fast-paced, high-volume setting
Benefits
Medical
Vision
Dental
401K
Flexible spending
Company
SHI International Corp.
Think of SHI as your personal technology concierge.
Founded in 1989
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Thai Lee
President and CEO
Dave Gruver
Field Chief Technology Officer
Recent News
Government Technology US
2025-11-08
Business Wire
2025-11-08
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