General Dynamics Information Technology · 1 week ago
Associate Help Desk Technician - All shifts available - Active Top Secret required
Washington, DC
Full-time
Onsite
Mid Level
$26.44/hr - $35.78/hr
4+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers technology and mission services to various government agencies. They are seeking an Associate Help Desk Technician to provide world-class IT support, acting as the first point of contact for government clients and resolving technical issues efficiently.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Providing a high level of technical support and service to our onsite and remote customers
Demonstrating attention to detail, problem solving, and desire to provide a great customer experience
Delivering excellent customer service via phone, chat, email, tickets and deskside support
Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals
Troubleshooting and resolving issues with both Microsoft Windows and MacOS
Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes
Supporting Microsoft Office 365 and Active Directory products
Documenting and tracking customer incidents and requests via ticketing management system
Following resolution process and efficiently escalating tickets to appropriate teams when applicable
Isolating and resolving issues with individual workstations
Using advanced skills to set up shared drives, map network drives, install and update software, etc
Qualification
Required
Bachelors' Degree in IT or related discipline or a minimum of 4 years of related experience
Technical support, networking, application support, problem solving
CompTIA Security+ required within 6 months of start date
Active Top Secret with SCI Eligibility
Excellent verbal and written communication, collaborative and adaptable
Must be able to pass a basic English Language assessment test
4 + years of related experience
U.S. Citizenship Required
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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