Bci Miami · 1 day ago
Registered Client Service Associate
Miami, FL
Full-time
Onsite
New Grad, Entry LevelBci Miami is a financial services firm seeking a Client Service Associate to provide high-level administrative and operational support to Financial Advisors and Registered Representatives. The role is critical in delivering exceptional client experiences while ensuring compliance with regulatory and firm requirements.
BankingFinancial Services
Responsibilities
Serve as a primary contact for clients regarding account inquiries, documentation, and service requests
Assist clients with account openings, maintenance, and updates (brokerage, advisory, retirement, and trust accounts)
Coordinate client communications, follow-ups, and appointment scheduling
Provide professional, timely, and accurate responses to client requests
Prepare and process new account paperwork, transfers, and account changes
Process trades, money movements, distributions, and service requests in accordance with firm policies
Monitor account activity and follow up on outstanding items or discrepancies
Maintain accurate client records and documentation
Provide administrative and operational support to Financial Advisors and OSJ staff
Assist with meeting preparation, reports, and client presentations
Coordinate with internal departments (operations, compliance, trading, and custodians)
Help streamline workflows and improve service efficiency
Back up to the Bankers/Financial Advisors, ability to process their trades and prepare their investment proposals
Know how to explain investment proposals and assist in the rebalancing of portfolio controlling the suitability aspects of each client
Knowledge of ACATS in the transfer of assets between Broker Dealers
Gather and process new account opening and KYC documentation as well as maintain existing client information (Account Opening must be from beginning to end)
Maintain Pipeline report updated and ready to deliver detailed information in weekly or ad hoc team meetings (Ex.: logging emails, tasks, cases, events, etc.)
Work with KYC/AML Team to assist with the creation and maintenance of the Client Risk Framework using information provided by Financial Advisors from client meetings
Prepare client correspondence for Financial Advisors’ following firm guidelines
Assist customers with registration and inquires on the use of NetX Investor
Daily review of Items for Attention (Margin calls, Tender Offers, etc)
Prepare reports for internal or external clients as needed (Balance report, Bond maturity schedule, Trade Blotter, etc.)
Ensure compliance with all legal and regulatory requirements
Excellent communication skills, critical, customer service and problem-solving skills
Strong interpersonal and team-building skills
Detailed oriented and able to manage multiple tasks effectively
Ability to work independently and in a fast-paced environment
Ability to understand, speak, read and write English and Spanish
Ability to prepare presentations, team reports and manage Excel
Effectively speaking before groups of customers or employees
Assume evolving duties and responsibilities of position
Work all hours required to fulfill job duties and responsibilities (including, weekends, evenings and holidays as needed)
Travel as required
Provide coverage for other positions as requested
Ability to carry and lift boxes and objects that may weigh between 10 and 25 pounds
Perform additional duties and responsibilities as assigned by Management
Ensure all client activity complies with FINRA, SEC, and firm regulatory standards
Review documentation for completeness and accuracy prior to submission
Maintain confidentiality and data security at all times
Support audits, compliance reviews, and internal reporting as required
Qualification
Required
Provide high-level administrative, operational, and client support to Financial Advisors and Registered Representatives within a Broker-Dealer/RIA
Serve as a primary contact for clients regarding account inquiries, documentation, and service requests
Assist clients with account openings, maintenance, and updates (brokerage, advisory, retirement, and trust accounts)
Coordinate client communications, follow-ups, and appointment scheduling
Provide professional, timely, and accurate responses to client requests
Prepare and process new account paperwork, transfers, and account changes
Process trades, money movements, distributions, and service requests in accordance with firm policies
Monitor account activity and follow up on outstanding items or discrepancies
Maintain accurate client records and documentation
Provide administrative and operational support to Financial Advisors and OSJ staff
Assist with meeting preparation, reports, and client presentations
Coordinate with internal departments (operations, compliance, trading, and custodians)
Help streamline workflows and improve service efficiency
Back up to the Bankers/Financial Advisors, ability to process their trades and prepare their investment proposals
Know how to explain investment proposals and assist in the rebalancing of portfolio controlling the suitability aspects of each client
Knowledge of ACATS in the transfer of assets between Broker Dealers
Gather and process new account opening and KYC documentation as well as maintain existing client information (Account Opening must be from beginning to end)
Maintain Pipeline report updated and ready to deliver detailed information in weekly or ad hoc team meetings (Ex.: logging emails, tasks, cases, events, etc.)
Work with KYC/AML Team to assist with the creation and maintenance of the Client Risk Framework using information provided by Financial Advisors from client meetings
Prepare client correspondence for Financial Advisors' following firm guidelines
Assist customers with registration and inquiries on the use of NetX Investor
Daily review of Items for Attention (Margin calls, Tender Offers, etc.)
Prepare reports for internal or external clients as needed (Balance report, Bond maturity schedule, Trade Blotter, etc.)
Ensure compliance with all legal and regulatory requirements
Excellent communication skills, critical, customer service and problem-solving skills
Strong interpersonal and team-building skills
Detailed oriented and able to manage multiple tasks effectively
Ability to work independently and in a fast-paced environment
Ability to understand, speak, read and write English and Spanish
Ability to prepare presentations, team reports and manage Excel
Effectively speaking before groups of customers or employees
Assume evolving duties and responsibilities of position
Work all hours required to fulfill job duties and responsibilities (including, weekends, evenings and holidays as needed)
Travel as required
Provide coverage for other positions as requested
Ability to carry and lift boxes and objects that may weigh between 10 and 25 pounds
Perform additional duties and responsibilities as assigned by Management
Ensure all client activity complies with FINRA, SEC, and firm regulatory standards
Review documentation for completeness and accuracy prior to submission
Maintain confidentiality and data security at all times
Support audits, compliance reviews, and internal reporting as required
Company
Bci Miami
Bci Miami is the US branch of Banco de Credito e Inversiones, a Chilean bank that has been for more than 75 years in the market.
Founded in 1999
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Frances Melendez, SHRM-CP
Banking Officer - HR Business Partner
Company data provided by crunchbase