IT Service Specialist jobs in United States
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Freudenberg Group · 2 months ago

IT Service Specialist

positionHopkinsville, KY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Freudenberg Oil & Gas Technologies AS is committed to providing innovative solutions in the oil and gas sector, and they are seeking an IT Service Specialist to enhance their IT support operations. The role involves delivering front-line IT support, troubleshooting systems, managing IT assets, documenting processes, and providing user guidance and training.

AutomotiveCleanTechHome ServicesLaundry and Dry-cleaningManufacturingRetail

Responsibilities

Deliver front-line IT support by responding to helpdesk tickets, resolving hardware/software issues, and assisting remote users to ensure seamless operations
Troubleshoot and maintain systems, diagnosing common technical problems and escalating complex issues to maintain reliability and performance
Manage IT assets and setups, including configuring, installing, and maintaining equipment for new and existing users
Document and improve processes, recording solutions for recurring issues and contributing to initiatives that enhance IT support quality
Provide user guidance and training, promoting effective system use and reducing repetitive issues through clear communication and support

Qualification

IT supportTroubleshootingNetworking principlesHelpdesk ticketing systemsCommunication skills

Required

Bachelor's degree in Information Technology, Computer Science, or a related field
0–2 years of experience in IT support or helpdesk roles
Strong ability to troubleshoot hardware and software issues effectively
Basic knowledge of networking principles, hardware setups, and software configurations
Familiarity with helpdesk ticketing systems and tracking resolution metrics

Company

Freudenberg Group

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Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations.
dateFounded in 1849
location
Weinheim, Baden-Wurttemberg, DEU
people-size10001+ employees
web-link
http://www.freudenberg.com

Funding

Current Stage
Late Stage

Leadership Team

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Ulrich Kerber
Head Corporate Function Global Real Estate / CEO Freudenberg Real Estate Management GmbH
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Rainer Bauer
CFO
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