Silco Fire & Security · 3 weeks ago
IT Quality Assurance Lead
Cincinnati, OH
Full-time
Onsite
Mid Level
3+ years expSilco Fire & Security is a mission-driven company focused on protecting lives and property through fire protection and security systems. They are seeking an IT Quality Assurance Lead to ensure flawless IT deployments, manage QA processes for Salesforce changes, and collaborate with cross-functional teams to enhance user experience and data integrity.
Telecom & CommunicationsConstructionEmailFacilities Support ServicesFacility Management
Responsibilities
Own QA for Salesforce changes across Sales Cloud, Service Cloud, and Field Service
Develop and maintain regression test plans for Flows, Apex triggers/classes, validation rules, screen flows, and automation
Perform end-to-end UAT coordination for new releases, field service configurations, and mobile app updates
Validate data integrity and record relationships across Work Orders, Service Appointments, Maintenance Plans, and related objects
Test integrations between Salesforce and external systems (ERP, email, document generation, third party systems, etc.)
Own QA for data related tasks such as integrations, reports, and migrations
Define validation standards, acceptance criteria, and reconciliation controls that ensure accuracy
Ensure reports & dashboards reflect true system of record data, especially where data is summarized/aggregated (e.g. dashboards)
Design and enforce a scalable data quality test framework
Work closely with IT Product Owners and other IT team members to verify acceptance criteria and triage issues before deployment
Partner with business stakeholders to define test scenarios that reflect real-world operational use
Collaborate with the IT team to ensure functional designs meet user needs before UAT
Participate in release management cycles — from sandbox testing to production validation
Assist with identifying ongoing training needs based on support tickets, QA findings, system enhancements, and continual end-user feedback
Qualification
Required
Strong understanding of databases, data normalization, and SQL (i.e. able to independently query & verify data)
3+ years of hands-on experience with Salesforce (preferably including Field Service)
Strong understanding of the Salesforce data model, automation tools (Flows, Process Builder, Apex), and permissions/security model
Experience managing UAT and QA processes in a Salesforce environment
Familiarity with Jira
Prior experience working in an Agile framework/environment
Preferred
Salesforce admin certification
Experience with test automation tools
Experience developing & delivering end user training
Benefits
Medical
Dental
Vision
Aflac
Flexible Spending Account (FSA)
Company paid short-term disability
Life insurance
Company paid training
401(k) program with company matching
Tuition reimbursement
Paid holidays
Generous paid time off
Company
Silco Fire & Security
Silco Fire & Security is a Facilities Services firm offering fire protection, security & extinguisher service& emergency lighting services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kimberly Giglia
CFO
Company data provided by crunchbase