Ashtons Legal LLP · 17 hours ago
Product Support Analyst - any of our East Anglian Offices
Location, WV
Contract
Onsite
Mid LevelAshtons Legal LLP is seeking a Product Support Analyst to join their Business Solutions Team. The role involves managing complex product-related support tickets, assisting in strategic projects, and collaborating with various teams to ensure effective issue resolution and knowledge sharing.
Law EnforcementLegal
Responsibilities
Manage and resolve complex product-related support tickets escalated beyond the Helpdesk provide rand Technical Teams
Investigate root causes and collaborate with rest of Product Team for permanent fixes
Work with System Developers to maintain, and continuously improve case management system and Legal Provider templates
Ensure templates remain accurate, up-to-date, and aligned with best practices
Assist the Head of Product in delivering strategic firmwide projects
Work closely with Technical Team, Support Suppliers and the rest of the business to ensure seamless issue resolution and knowledge sharing
Qualification
Required
You will be required to travel across of our offices in East Anglia so a driving license and access to own car for business use is essential
Have a Logical troubleshooting approach to your work
Can diagnose root causes, not just symptoms
Experience in Researching issues effectively
Highly self-motivated and proactive
A client facing and professional approach to their work
Excellent relationship building and interpersonal skills
Have a good understanding of business processes
Excellent written and oral communication skills with technical and non-technical users
Excellent IT skills
Excellent understanding of a service environment with a strong customer service orientation
Ability to effectively prioritise and execute tasks in a high-pressure environment
Able to work alone or within a team
Possess high attention to detail
Experience working in a team-oriented, collaborative environment
Hands-on to problem-solving and participating in complex implementation, system upgrades and operational troubleshooting
Preferred
Experience of working in the Legal sector
Level 3 Diploma in Information Technology or equivalent
ITIL Foundation
Company
Ashtons Legal LLP
Ashtons Legal is an award-winning law firm with a strong focus on customer service.
Founded in 1919
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Burrows
Chief Financial Officer (Partner)
Recent News
businessweekly.co.uk
2025-10-01
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