Mercyhealth Wisconsin and Illinois · 1 day ago
Customer Service Rep, Mercyhealth Mall - FT
Machesney Park, IL
Full-time
Onsite
New Grad, Entry LevelMercyhealth Wisconsin and Illinois is seeking a Customer Service Representative to facilitate efficient operations of their medical equipment program. The role involves responding to customer requests, scheduling deliveries, maintaining patient charts, and ensuring equipment is in good working order.
Health CareNon Profit
Responsibilities
Receives communication to the medical equipment program by promptly answering phone calls and servicing walk-in customers with demonstration or education on safe use of equipment or supplies
Receives written and verbal referrals, clarifies information as needed, and under the supervision of the Home Medical Equipment Supervisor or Manager, schedules deliveries and distributes referrals to appropriate equipment technicians
Ensures that all equipment directly provided to patients for use is in good working order
Prepares new patient charts and maintains charts with current and accurate information; maintains accurate filing system
Coordinates with billing staff to assure that information is maintained to produce accurate bills;documents patient communication in charts
Accurately inputs patient data into computer system; updates and retrieves data in a timely manner
Reviews open order edit list to confirm accurate documentation is completed
Prepares and sends orders to physicians on a timely basis; tracks and follows up on orders
Advises patient/family of their financial responsibility. Verify insurance and/or obtain authorization from payer. Updates information in a timely manner
Maintains knowledge of products, prices and services; offers suggestions regarding new programs/products and actively participates in the implementation
Maintains knowledge of products, prices and services. Keeps informed of billing practices as it pertains to Medicare, Medicaid, and other payer sources
Answers questions that may arise regarding insurance coverage
Qualification
Required
High school diploma or equivalent
Prior Customer Service Experience
Benefits
Health and dental insurance
Tuition reimbursement
Retirement plan with a competitive matching contribution
Paid time off
Education assistance programs
Employee assistance programs
Employee-only discount packages
Paid parental and caregiver leaves
On-demand pay
Special payment programs for patient services
Financial education to help with retirement planning
Company
Mercyhealth Wisconsin and Illinois
At Mercyhealth, our doctors, nurses and staff are committed to making lives better for our patients and their families.
Founded in 1889
5001-10000 employees
H1B Sponsorship
Mercyhealth Wisconsin and Illinois has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (6)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nathan Schultz
Chief Technology Officer
Shawn David
Chief Technology Officer / Chief Security Officer IMS Technical Director
Company data provided by crunchbase