Seven Corners, Inc. · 10 hours ago
Desktop Support Analyst
Carmel, IN
Full-time
Onsite
New Grad, Entry LevelSeven Corners, Inc. is seeking a Desktop Support Analyst to join their Infrastructure and Operations Team within the IT Department. The role focuses on the installation, configuration, and maintenance of IT-related software and hardware for personal computers and devices, ensuring user support and system performance.
Insurance
Responsibilities
Acquiring, installing, and upgrading computer hardware, peripherals (printers, headsets, docking stations, monitors, etc.), and software components
Meeting end user needs by ensuring the uptime, performance, resource availability, and security of the computers and peripherals being managed
Answering Helpdesk calls and triaging technical support tickets, which would include the following activities:
Providing day-to-day technical support to team members for a range of hardware and software related issues
Responding to and troubleshooting problems through discussion with users remotely or in person, while providing effective and timely resolution of team members’ incidents, questions, or complaints
Assisting in hardware and software evaluation and recommending upgrades or improvements
Participating in the weekly helpdesk on-call rotation with other members of the I&O team
Creating and managing user accounts, mailboxes, and security groups in on-premise Active Directory/Entra ID
Helping with the administration and support of the virtual and physical servers with the opportunity to participate in the following:
Ensuring the availability of client/server applications, and developing and supporting the processes/procedures for ongoing management of the server environment
Assisting in overseeing the physical security, integrity, and safety of the server room and virtual server environment
Qualification
Required
Acquiring, installing, and upgrading computer hardware, peripherals (printers, headsets, docking stations, monitors, etc.), and software components
Meeting end user needs by ensuring the uptime, performance, resource availability, and security of the computers and peripherals being managed
Answering Helpdesk calls and triaging technical support tickets, which would include the following activities: Providing day-to-day technical support to team members for a range of hardware and software related issues
Responding to and troubleshooting problems through discussion with users remotely or in person, while providing effective and timely resolution of team members' incidents, questions, or complaints
Assisting in hardware and software evaluation and recommending upgrades or improvements
Participating in the weekly helpdesk on-call rotation with other members of the I&O team
Creating and managing user accounts, mailboxes, and security groups in on-premise Active Directory/Entra ID
Helping with the administration and support of the virtual and physical servers with the opportunity to participate in the following: Ensuring the availability of client/server applications, and developing and supporting the processes/procedures for ongoing management of the server environment
Assisting in overseeing the physical security, integrity, and safety of the server room and virtual server environment
Installed and supported Windows operating systems and O365 applications on personal computing devices
Created and configured virtual servers or other resources in a cloud-based environment, Microsoft Azure preferred
Managed a helpdesk ticket queue by answering phones and responding to technical incidents and service request tickets
Continued to further your education by acquiring certificates to learn and stay current on technology, best practices, and other related methodologies
Preferred
A strong desire to learn and grow
Bachelor's Degree in computer science/computer technology or equivalent work experience
Worked within a collaborative IT team to support a diverse and knowledgeable user base
Technical skills using Microsoft-based technologies including Windows workstation and server operating systems
The ability to troubleshoot and resolve hardware and software issues with personal computers, tablets, phones, and other peripheral devices remotely and in-person
Additional competencies supporting O365 products and in-house applications
Experience in or desire to learn Microsoft Azure cloud-based technologies and tools
Positive interpersonal and communication skills, including the ability to listen, to ask investigative questions, and to ensure accurate understanding of the need
Highly collaborative team player mindset – we succeed or fail together
Dedication to helping others with technical problems
Passion -- a love of IoT, running, crafting, family, wood-working, birding, or whatever gets you out of bed in the morning
Desire for learning and continuous improvement
Excellent communication skills for constant communication whether in person or remote
Company
Seven Corners, Inc.
Through innovation and compassion, we deliver customer-focused insurance and healthcare solutions that protect, connect, and empower people.
Founded in 1993
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Justin Tysdal
Chairman & Co-Founder
Recent News
2026-01-08
2025-12-03
2025-08-29
Company data provided by crunchbase