Spencer Savings Bank · 2 days ago
AT Financial Center Manager
West Caldwell, NJ
Full-time
Onsite
Mid, Senior Level
$81K/yr - $102K/yr
3+ years expSpencer Savings Bank is looking for an AT Financial Center Manager to oversee the daily operations of the branch while ensuring exceptional customer service and adherence to policies. The role involves managing staff, driving sales processes, and participating in community activities to promote the bank's brand.
Banking
Responsibilities
Manages and owns all facets of day-to-day branch operations
Manages and owns the successful execution of the internal sales process by all staff to drive results
Ensures all staff are providing an extraordinary customer experience by executing Spencer’s customer service behaviors
Ensures all staff are operating proficiently with regards to branch operations, policies and procedures and compliance
Actively participates in local community and business events to help get the bank’s brand out in the market
Assists the VP Market Manager in creating the annual business plan for their financial center
Creates, with the support of the Assistant Financial Center Manager, a monthly branch sales tactical plan to ensure branch sales goals are being met
Ensure the branch meets and exceeds corporate audit and compliance audit expectations
Participates in outside business development activities
Responsible for managing branch profitability
Responsible for ensuring the coaching & employee development process is conducted consistently on a monthly basis
Responsible performance management and talent management
Handles scheduling to effectively meet branch productivity and efficiency standards
Performs and reviews branch audits
May perform other duties as requested
Qualification
Required
High School diploma is required
Solid interpersonal skills, including listening, written and verbal communication
Ability to work with a wide variety of personalities in a courteous and professional manner
Solid math and analytical skills
Ability to understand and follow safety and security practices
Solid relationship building skills
Ability (strong) to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities
Strong customer service/advocacy skills
Solid organizational and time management skills
Solid PC skills; and the ability to quickly learn other computer programs, including Microsoft office
Ability to evaluate others on their performance
Ability to effectively coach, develop and manage staff performance
Preferred
Minimum of 3 years financial center management/supervision experience preferred
3-5 years Sales/Service management preferred
Benefits
Holidays
Vacation
Health/Dental
Vision Service Plan
Short Term Disability
Long Term Disability
Life Insurance
Flexible Spending Accounts
401k Savings Plan
Tuition Reimbursement
Employee Assistance Program
Free Employee Checking Account
Company
Spencer Savings Bank
Spencer Savings Bank is a leading New Jersey-based community bank headquartered in Elmwood Park, N.J.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jane Allerman-Rey
President and Chief Operating Officer
George Celentano
EVP, Chief Retail Officer
Company data provided by crunchbase