Superior Plus Propane · 1 day ago
Customer Advocacy Specialist
United States
Full-time
Remote
Mid, Senior Level
$50K/yr - $65K/yr
3+ years expSuperior Plus Propane is seeking a Customer Advocacy Specialist, a strategic role responsible for managing high-profile external inquiries and customer escalations while driving advocacy initiatives. The position serves as a critical liaison between the organization and external stakeholders, ensuring timely, accurate, and compliant responses to sensitive issues.
EnergyOil and GasRenewable Energy
No H1B
Hiring Manager
Shari Weake, CHRP
Responsibilities
Lead Customer Advocacy Team: Supervise and develop a team that handles complex and sensitive external inquiries, including Attorney General offices, Better Business Bureau (BBB), and media contacts
Manage Escalations: Oversee resolution of high-impact customer escalations, ensuring alignment with company policies and regulatory requirements
Strategic Advocacy Initiatives: Design and implement programs that strengthen customer trust and promote positive brand reputation
Cross-Functional Collaboration: Partner with Legal, Compliance, Operations, and Customer Experience teams to ensure consistent messaging and adherence to regulatory standards
Executive-Level Communication: Represent the organization in high-stakes discussions with external agencies and internal leadership, demonstrating strong executive presence
Compliance Oversight: Maintain deep understanding of consumer protection laws and industry regulations to guide team actions and mitigate risk
Other Duties : Performs other related duties as assigned
Qualification
Required
Bachelor's degree required; advanced degree preferred
3+ years in customer service, advocacy, or related field
Proven experience managing teams and complex escalations
Exceptional communication and negotiation skills
Strong executive presence and ability to influence senior stakeholders
Knowledge of compliance and regulatory frameworks
Ability to thrive in a fast-paced, high-pressure environment
Legal authorization to work in the United States is required. We will not sponsor individuals for employment visas now or in the future for this job opening
Benefits
Employee Assistance Programs
Opportunity
Company
Superior Plus Propane
Superior Plus Propane is an oil & energy company that offers portable energy products and services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda Sapier, SHRM-CP
Human Resources Business Partner
Ellie Guy
Human Resources Business Partner
Recent News
Canadian News Wire
2023-04-26
2022-04-08
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