PayPal · 1 week ago
Manager, Enterprise Servicing
Omaha, Nebraska, United States of America
Full-time
Hybrid
Senior Level
$112K/yr - $166K/yr
5+ years expPayPal has been revolutionizing commerce globally for more than 25 years. They are seeking a Manager for Enterprise Servicing to identify client needs, develop communication frameworks, and lead initiatives for merchant satisfaction.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Proactively identifies and addresses client needs by conducting regular check-ins and assessments, delivering tailored solutions that enhance their experience
Develops organizational communication frameworks that enhance transparency and alignment with merchants, ensuring a cohesive approach to client interactions
Establishes metrics and KPIs to measure client satisfaction and service effectiveness. Drives strategic initiatives that embed continuous improvement within the organization
Drives the development of comprehensive training programs for both clients and team members, ensuring high levels of product knowledge across the organization
Establishes thought leadership within the organization by publishing insights on industry trends and their implications for clients
Leads initiatives to develop innovative and customized service offerings based on thorough client insights and evolving market needs
Develops and refines processes for complex issue management, driving organizational excellence in problem resolution and enhancing client satisfaction
Establishes comprehensive monitoring frameworks that enhance service delivery and ensure optimal client experiences across the organization
Champions a culture of customer advocacy throughout the organization, ensuring that client perspectives are prioritized in all initiatives
Synthesizes merchant feedback into actionable insights, influencing broader account strategy and service improvements while presenting findings to senior leadership to drive organizational change
Strategically identifies and prioritizes high-impact growth opportunities that align with both merchant needs and business objectives, fostering strong relationships with key accounts
Leads comprehensive initiatives that consistently drive high levels of merchant satisfaction and long-term loyalty, including developing strategic partnerships and value-added services
Qualification
Required
5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
Bachelor's degree or equivalent experience
Minimum 7 years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success Manager, or another customer-facing role; 10+ years preferred
Experience delivering client-focused solutions that meet customer needs
Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Experience in Looker, Tableau, other data visualization tool, or willingness to learn
Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions
Experience successfully navigating matrixed, cross-functional team environments
Ability to work at pace and tenaciously pursue resolution of complex issues
Bias towards action and desire for continues learning and development
Preferred
Prior payments industry experience preferred
Benefits
Medical
Dental
Vision
Life and disability insurance
Parental and family leave
401(k) savings plan
Paid time off
Employee shares options
Flexible work environment
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-25
2026-01-24
PYMNTS.com
2026-01-24
Company data provided by crunchbase