DelMonte Hotel Group · 23 hours ago
Friday & Saturday Overnight Front Desk Clerk
Cleveland, OH
Part-time
Onsite
New Grad, Entry Level
$15.25/hr - $15.50/hr
0+ years expDelMonte Hotel Group is a leader in the hospitality industry seeking a Night Auditor/Overnight Front Desk Clerk. The role involves providing excellent guest service, managing reservations, processing payments, and ensuring the front desk operations run smoothly during overnight shifts.
Food and BeverageHospitalityLifestyle
Responsibilities
Greet, register, and assign rooms to guests
Answer telephone
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests
Make and confirm reservations
Monitor room availability
Block rooms
Program wake-up calls
Handle guest mail and messages
Open and close shifts making cash drops as necessary
Maintain market stock and coffee area as needed
Finalize transactions completed during the day and process credit card transactions
Prepare and print folios for departing guests
Create, print, file and transmit required reports
Compile daily sales figures and complete the Daily reports
Complete End of Month procedures
Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies
Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service
Provide guests with directions and information regarding the local area
Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas
Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies
Schedule shuttle runs for guests (hotels with shuttle only)
Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only)
Perform laundry duties as needed (Fairfield Inn only)
Set up continental breakfast (Fairfield Inn only)
Qualification
Required
1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience
Solid organizational, time-management and prioritization skills
Exceptional customer service skills
Ability to multi-task in a fast-paced environment
Basic computer and administrative skills
Availability to work an overnight schedule
Maintain a valid Driver's License from the state which you reside with no major violations
Benefits
Comprehensive benefit packages for full-time positions
Hotel room discounts at our locations around the globe
Discounts on food and beverages
Professional development and advancement opportunities
Company
DelMonte Hotel Group
DelMonte Hotel Group is a hospitality company providing hotel development and catering services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Alexander Del Monte
Chief Executive Officer & President
Michael Mercier
CFO--RETIRED
Recent News
Rochester Business Journal
2025-09-30
Rochester Business Journal
2025-07-11
Rochester Business Journal
2025-05-28
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