Cooley LLP · 1 week ago
Assistant Office Technology Manager
Seattle
Full-time
Onsite
Mid, Senior Level
$120K/yr - $150K/yr
5+ years expCooley LLP is seeking an Assistant Office Technology Manager to join their technology department. The role focuses on ensuring the effective deployment and maintenance of office technology and providing technical support to staff while fostering a culture of customer service excellence.
Document PreparationLegalProfessional Services
Responsibilities
In the absence of the OTM the Assistant Office Technology Manger is the main point of contact and top-level escalation for all local tickets and will keep the Director of Local technology operations informed of any potential issues
Use ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems
Actively monitor ticket queues for both offices to make sure all tickets are being handled on a timely manner
Working closely with the OTM, responsible to ensure all daily tasks are completed on a timely basis
Assist the OTM with the preparation of budgets
Provide mentorship to local Office Technology Specialists and train new hires in the department
Proactively diagnose and troubleshoot potential issues using Aternity software (User Experience Monitoring application)
Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines
Assist HR and Facilities departments with ergonomic equipment setups
Install, troubleshoot and maintain new and existing PC peripheral equipment such as printers, scanners and mobile devices
Provide on-site technical assistance, including computer setup and breakdown, office moves, printer, scanner, mobile devices and other technology equipment support, as needed
Actively participate in pilot groups and perform quality assurance of computer system builds and program deployment and updates
Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to the OTM or other members of the Technology department, as necessary
Enter data into and manage inventory databases. Track information pertaining to hardware and software moves, adds/changes. Track all change forms relating to new hires, departures, support and name changes
Familiar with Cooley software applications and prepare documents, statistical charts, graphs and spreadsheets, as needed. Coordinate change forms for local office regarding technology operations functions
Setup and maintenance of conference room audiovisual equipment
Meeting setup and support for video conferencing using web-based conferencing systems. Also, will provide on-site technical support for off-site/remote trials or conferences
Troubleshoot and resolve wireless connectivity for internal and external customers
Provide support for telephone programming and handset maintenance under direction of OTM
Provide back-up service desk & technical coverage, as needed
Troubleshoot and coordinate repairs of hardware and software with vendors
In the absence of the OTM, will act as a liaison for internal and external customers including local or regional technology operations management and staff, service desk personnel, and local or regional firm management
Educate and support colleagues in an effort to improve the overall department knowledge and customer service experience
Participate in the escalation process for after-hours/weekend support, as needed
All other duties as assigned or required
Qualification
Required
After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
Ability to travel as required
5+ years relevant technical experience including 1 year experience with data management, customer service and windows and application management
Ability in past positions held to contribute at a senior and more independent level
Extensive knowledge of Windows operating systems to include but not limited to Windows 10, Windows11, Windows Server 2019
Proficient knowledge of MS-Office Suite ranging from 2016 and higher
Higher degree of ability to work with customers to resolve issues
Preferred
Bachelor's Degree
Proficient networking architecture knowledge to include but not limited to TCP/IP, DHCP, and DNS
Prior experience working in a law firm or professional services industry
Experience working in a smaller setting where one has ‘worn many technology operation hats'
Experience participating in PMO projects
Benefits
Medical
Health savings account (with applicable medical plan)
Dental
Vision
Health and/or dependent care flexible spending accounts
Pre-tax commuter benefits
Life insurance
AD&D
Long-term care coverage
Backup care for children and/or adults
Other parental support benefits
Firm-paid life insurance
AD&D
LTD
Short term medical benefits
21 days of Paid Time Off (“PTO”)
10 paid holidays each year
Generous parental leave
Fertility benefits
Company
Cooley LLP
Clients partner with Cooley on transformative deals, complex IP and regulatory matters, and high-stakes litigation.
1001-5000 employees
H1B Sponsorship
Cooley LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (10)
2023 (15)
2022 (18)
2021 (22)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Victor Nunez
Chief Operating Officer
Charley Haley
Partner
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase